T-Mobile · 4 hours ago
Retail Associate Manager
Muscatine, IA
Full-time
Onsite
Entry, Mid Level
$58K/yr - $96K/yr
1+ years expT-Mobile is committed to investing in its employees and offers a comprehensive Total Rewards Package. The Retail Associate Manager will partner with the Store Manager to lead and develop the store team to enhance customer experiences and drive Mobile Expert success.
InternetMobileTelecommunicationsWireless
Responsibilities
Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers
Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem
Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations
Effectively manage customer wait time
Keep current on products, services and promotions
Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team
Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time
Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards
Use visual displays and interactive devices effectively
Keep visual displays and devices current
Assist in the execution of Retail Methods & Procedures
Ensure team knowledge of store systems
Ensure that teams are knowledgeable about corporate and store communications
Deliver financial results based on key performance indicators
Identify ways to manage and control store expenses
Manage discounting and credits
Qualification
Required
High School Diploma/GED (Required)
Communication (Required)
Leadership (Required)
Store Operations (Required)
At least 18 years of age
Legally authorized to work in the United States
Preferred
1 year customer service and/or sales experience, retail environment preferred
Benefits
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (409)
2024 (460)
2023 (438)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$15.37B2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
2024-01-09Post Ipo Debt· $3B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
2025-12-27
2025-12-26
2025-12-25
Company data provided by crunchbase