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Andgo Systems · 1 month ago

Principal Technical Account Manager, Strategic Healthcare

United States

Full-time

Remote

Senior Level, Lead/Staff

7+ years exp

Andgo Systems is pioneering optimized workforce management staffing solutions for the enterprise healthcare marketplace. They are seeking a Principal Technical Account Manager to manage the technical lifecycle and long-term success of a critical enterprise account, focusing on strategic planning, technical consulting, and project execution.

ComputerHuman ResourcesSoftware

Responsibilities

Serve as the primary technical subject matter expert (SME) and strategic advisor for a dedicated, Large Strategic Enterprise Healthcare account, building and maintaining deep, long-term relationships with technical stakeholders and executive decision-makers

Advise the client on how to strategically align their long-term technical goals and initiatives with the capabilities and future direction of the Andgo product roadmap

Advocate for the customer's needs as a strategic partner for their adoption and alignment with the product roadmap

Proactively monitor and interpret customer technical health and system utilization data; identify and mitigate complex risks (performance, security, scalability) to ensure continuity and successful adoption

Collaborate seamlessly with the Customer Success Manager to co-lead Executive Business Reviews, delivering technical presentations that focus on ROI, system optimization, and future strategic growth

Act as the internal and external technical escalation point for all post-live issues, performing advanced root cause analysis by analyzing logs, database configurations, and system behavior

Guide the customer on advanced system architecture, configuration best practices within the Andgo ecosystem, and optimization to ensure a highly scalable and resilient enterprise solution

Drive the resolution of critical technical issues in collaboration with Engineering and Product teams, managing all internal and external technical communication to minimize impact on the critical 24/7 healthcare environment

Lead the technical execution of high value, complex projects, including enterprise-wide system integrations, major version upgrades, and deployment of new features, ensuring on-time and high-quality delivery

Champion the voice of this key customer internally, translating their unique technical feedback, business workflows, and competitive landscape needs into actionable requirements for our Product and Engineering roadmaps

Co-create and deliver tailored, high-level technical training and documentation for customer IT teams, empowering them to effectively test, and manage their Andgo implementation

Qualification

Technical Account ManagementWFM Domain ExpertiseHealthcare Industry FocusTechnical AcumenCommunication SkillsClient Relationship ManagementProject ExecutionProblem Solving

Required

7+ years in a senior, customer-facing technical role (e.g., Technical Account Management, Solutions Architect, Enterprise Technical Consulting) supporting Large Strategic Enterprise accounts

Hands-on experience working with UKG Workforce Management Pro (formerly Dimensions/WFC) or similar enterprise-level WFM solutions

Deep understanding of healthcare staffing, scheduling workflows, operational constraints, and the high-compliance, high-stakes nature of healthcare IT

Expert-level knowledge of SaaS solutions, modern integration patterns, cloud environments, and sophisticated technical troubleshooting methodologies

Exceptional verbal, written, and presentation skills, with a proven ability to communicate complex technical concepts and strategy to both technical teams and non-technical executive-level audiences

Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience