Help Desk Analyst – Tier 1 jobs in United States
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Payabli · 1 month ago

Help Desk Analyst – Tier 1

positionPhoenix
timeFull-time
remoteOnsite
seniorityEntry Level
money$50K/yr - $55K/yr
date1+ years exp

Payabli is a Fintech company focused on enabling software companies to integrate payments into their business models. As a Help Desk Analyst, you will be responsible for providing exceptional customer support, resolving inquiries, and collaborating with various teams to enhance client satisfaction.

Developer APIsFinancial ServicesFinTechPaymentsSoftware
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H1B Sponsor Likelynote

Responsibilities

Be the front line of the Client Support Team
Answer inbound support inquiries
Engage with clients via ticketing system
Ticket Resolution
Respond to and resolve inbound partner support tickets
Respond to and resolve inbound merchant support tickets
Triage, document, and escalate tickets to internal teams as necessary
Maintain SLAs and track status of all assigned tickets
Maintain customer records and changes
Contribute to external communication library
Identify common issues and collaborate with teams for resolution
Work closely with CSMs to ensure seamless handoffs and shared context
Work closely with Engineers/Technical Support teams
Work closely with Onboarding/Risk/Compliance

Qualification

Customer support experienceTicketing systemsProblem-solving skillsWritten communicationFinancial software exposureInterpersonal skillsTeam collaboration

Required

1+ year in a customer support, help desk, or IT support role or comparable customer-facing role
Problem-solving and written communication skills
Excellent communication and interpersonal skills, with an eagerness to communicate with clients and individuals daily
Experience with ticketing systems (Zendesk, Freshdesk, etc.)

Preferred

Exposure to financial software or payment systems is a plus

Benefits

Flexible PTO
Medical, dental, & vision insurance
401K, HSA, pre-tax savings programs
Monthly education fund to spend on anything that enhances your skills or gets you one step closer to your passion goals.

Company

Payabli

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Payabli is a payments infrastructure and monetization platform that helps software companies integrate payments into their business models.
dateFounded in 2020
location
Miami, Florida, USA
people-size11-50 employees
web-link
https://www.payabli.com

H1B Sponsorship

Payabli has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)

Funding

Current Stage
Growth Stage
Total Funding
$68.05M
Key Investors
QED InvestorsTTV CapitalFika Ventures
2025-06-17Series B· $36M
2024-06-25Series A· $20M
2023-03-15Seed· $8M

Leadership Team

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Joseph Elias Phillips
Co-Founder
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Andrea Vega Montes
Executive Assistant to Founders
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Recent News

PR Newswire
Smartwebs Partners with Payabli to Power Payment Distribution and Expand Accounts Payable Capabilities
2025-11-19
SEC Filings
UNITED STATES SECURITIES AND EXCHANGE COMMISSION
2025-09-12
Refresh Miami
Payabli’s fintech story began in a Miami salsa club
2025-08-26
Company data provided by crunchbase