MetLife · 3 days ago
Claim Support Specialist - PFML
United States
Full-time
Onsite
Entry, Mid Level
$42K/yr - $62K/yr
1+ years expMetLife is one of the world’s leading financial services companies, providing insurance and asset management to individual and institutional customers. In this role, you will provide exemplary customer service by facilitating Multi-State Paid Family Leave (PFL), Family Medical Leave Act (FMLA), and Americans with Disabilities Act (ADA) claim adjudication in a timely and accurate manner.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Coaches, coordinates, and develops Multi-State PFL, FML and ADA Claims Specialists
Acts as resources for claim-related and technical issues
Monitors case managers' work queues to ensure claims team is meeting expectations and applicable performance guarantees
Conducts exceeds authority reviews daily, weekly quality audits; resolves escalated phone calls
Analyzes trending opportunities to provide ongoing trainings
Provides real time coaching to Claims Specialists
Provides feedback to Unit Leaders on individuals' and overall team performance
Daily and weekly reporting to ensure compliance measures are met
Performs other related duties as assigned or required
Qualification
Required
Positive mindset and willingness to learn
1+ years of Disability Insurance experience
Must be able to communicate clearly and effectively, both written and verbal
Ability to work with autonomy, minimal direction
Strong computer skills (word, excel, manipulating reports, spreadsheets, etc…)
High School Diploma
Preferred
1+ years of Paid Family Leave experience
5+ years of Disability Insurance experience
Excellent analytical, decision making and problem-solving skills
Highly self-motivated
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home
Pet
Critical illness
Hospital indemnity
Accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
And much more!
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
Recent News
Insurance News in the United States
2025-12-13
2025-12-03
2025-12-02
Company data provided by crunchbase