Batory Foods · 1 month ago
Customer Experience Account Manager & Sales Support - Canada
United States
Full-time
Remote
Mid Level
$83K/yr - $125K/yr
3+ years expBatory Foods is a company that values its people and encourages individual talents. The Customer Experience Account Manager & Sales Support role is responsible for managing client relationships, driving business growth, and ensuring operational support across sales and customer service functions.
Food and BeverageRetail
Responsibilities
Process and manage a high volume of complex, multi-step orders, serving as the primary owner to ensure accurate and timely execution
Navigate multiple computer systems and platforms to complete all steps of the order fulfillment process
Handle significant volumes of inbound and outbound communications (calls, emails, chats) with customers and internal stakeholders, ensuring timely and professional responses
Collaborate cross-functionally with Sales, Credit, Purchasing, Inventory, Logistics, Warehouse, and Accounting to ensure seamless order execution and customer satisfaction
Partner with Sales to support contract balance reconciliation, forecasting, sample requests, document requests, customer events, and issue resolution, offering solutions and alternatives as needed
Work closely with Sales Account Managers to ensure CRM accuracy, pipeline tracking, and market intelligence gathering
Assist Sales Account Managers with strategic analysis of customer growth goals in alignment with Batory’s objectives
Coordinate and support contract submissions and updates within the CRM system
Troubleshoot issues with critical thinking, business acumen, and professionalism to resolve complex challenges
Provide cross-functional support by covering team responsibilities and collaborating across departments when needed; serve as backup during team absences
Attend meetings and travel as required to support customer or business needs
Complete new account setup forms and maintain accurate customer records
Maintain day-to-day communication with third-party logistics (3PL) providers to ensure timely deliveries
Handle prepayments and coordinate with Finance for accurate processing
Manage intercompany sales transactions between Batory’s Canadian and US entities, ensuring compliance and proper documentation
Contact customer prospects to develop new business
Perform other duties as assigned by management
Qualification
Required
Strong commitment to accuracy and attention to detail, with an appreciation for organizational structure
Strong communication, interpersonal, and negotiation skills
Initiative and self-motivation, taking ownership of tasks without the need for direction
Builds and maintains positive, collaborative relationships with customers, colleagues, and business partners
Consistently maintains a professional, empathetic, approachable, and polished demeanor in all interactions
Earning trust by demonstrating competence, reliability, care, clear communication, and follow-through
Willingness to work extended hours as needed to meet business demands
Thrives in a fast-paced, dynamic environment where no two days are alike
Comfortable in settings that encourage creative problem-solving and solution-oriented thinking
Excels in both team-oriented collaboration and independent work
Demonstrated strength in organization, critical thinking, and effective problem-solving
Proficient in Microsoft Office Suite and D365 and CRM software, with strong data entry skills and intermediate-level Excel skills
Preferred
Bachelor's degree in Business or Supply Chain/Distribution Management preferred, or 3+ years of equivalent customer service experience
Ability to communicate effectively in French and English is preferred
Benefits
14 holidays with an end of year holiday refresh break
Health, Vision and Dental Insurance
401K Plan & Profit-Sharing program
Tuition reimbursement program
*Be Positively Excellent* well-being program.
Term Life Insurance Plan
Standard Disability Plan
Company
Batory Foods
Batory Foods is a national food ingredients distributor.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ronald Friedman
Chief Executive Officer
Alan Kessler
Chief Financial Officer
Recent News
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