Crossroads · 1 month ago
EMR Systems Analyst - Eastern US remote
United States
Full-time
Remote
Entry, Mid Level
2+ years expCrossroads Treatment Centers is dedicated to providing accessible, high-quality medication-assisted treatment for opioid use disorder. The EMR Systems Analyst will support end users with the EMR system, troubleshoot issues, and assist in onboarding new services and locations.
Health Care
Responsibilities
Provide level one EMR ticket triage and execution, escalating when necessary
Troubleshoot issues as reported in tickets from end users
Monitor escalated tickets for resolution to increase one’s own level of expertise
Coordinate with Business Analysts and Director to onboard new services and locations
Assist Director in special projects
Assist Analyst in special projects
Testing of changes made in certification system as directed
Monitoring of production site for quality assurance as directed
Documentation and logging of all system changes
Complete required trainings and mandatory training hours
Other duties as assigned
Qualification
Required
Must have healthcare EMR experience (for example, Carelogic or Epic)
Provide level one EMR ticket triage and execution, escalating when necessary
Troubleshoot issues as reported in tickets from end users
Monitor escalated tickets for resolution to increase one's own level of expertise
Coordinate with Business Analysts and Director to onboard new services and locations
Assist Director in special projects
Assist Analyst in special projects
Testing of changes made in certification system as directed
Monitoring of production site for quality assurance as directed
Documentation and logging of all system changes
Complete required trainings and mandatory training hours
Associate's degree in business, Computer Information Systems or related field and/or comparable experience in the field
Two or more years of experience with software support and implementation
Two or more years in the healthcare industry
Preferred
Experience with Carelogic and Methasoft helpful
Benefits
Medical, Dental, and Vision Insurance
PTO
Variety of 401K options including a match program with no vesture period
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health Day
Calm subscription for all employees
Company
Crossroads
Since 2005, Crossroads has been at the forefront of treating patients with substance use disorder (SUD).
Founded in 2005Greenville, South Carolina, USA
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-01-08Private Equity
Leadership Team
Crossroads Treatment Centers
Founder & CEO
Recent News
Behavioral Health Business
2025-10-28
Behavioral Health Business
2025-10-04
2025-09-12
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