Apply on Employer Site

GE HealthCare · 8 hours ago

Field Engineer 1

Illinois, United States

Full-time

Onsite

Entry Level

$58K/yr - $87K/yr

4+ years exp

GE HealthCare is a leading global medical technology and digital solutions innovator. The Field Engineer I is responsible for performing preventative maintenance and assisting experienced engineers with troubleshooting and service repair while ensuring customer satisfaction through effective communication and service excellence.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

Responsibilities

Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs

Assist more experienced field engineers with equipment installation

Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment

Effectively communicate and partner with teammates and colleagues

Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction

Partner with the customer and recommend value-added services that will help the customer run their business more efficiently

Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times

Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner

Serve as a member of the account community for key accounts

Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs

Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business

Keep up to date with competitor information and market trends

Answer service calls independently without assistance within one year of employment

Qualification

Electrical EngineeringBiomedical EngineeringMechanical EngineeringWeb applicationsMicrosoft SuiteCustomer communicationTroubleshootingService repairPreventative Maintenance

Required

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment

Experience with Web applications as well as Microsoft suite of products

The successful applicant must comply with GEHC's standard background check, including a post-offer drug test

During employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government)

Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time

Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity

Must have and maintain a valid Driver's License

Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary

Benefits

Medical

Dental

Vision

Paid time off

A 401(k) plan with employee and company contribution opportunities

Life

Disability

Accident insurance

Tuition reimbursement

Company

GE HealthCare

Glassdoor4.2

GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees