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SERHANT. · 2 hours ago

Agent Advisor

United States

Full-time

Remote

Mid Level

4+ years exp

SERHANT. is the most followed real estate brand globally, calibrated for tomorrow's marketplace. They are seeking a highly motivated Agent Advisor to enhance agent services and ensure a seamless experience for real estate agents.

Real Estate

Responsibilities

Actively engage with Agents on a day-to-day basis to assist in their daily workflow regarding task completion

Contribute to month over month increased Agent adoption and engagement by a minimum 10% when it comes to S.MPLE usage

Manage 60+ incoming Agent requests effectively with accuracy and high-quality deliverables

Maintain all departmental Service Level of Agreements when it comes to Agent communication and turnaround times

Perform onboarding procedures for new S.MPLE Agents

Leverage internal and external AI tools and technology that are provided

Act as the Quality Control checkpoint before delivering an Agent their requested items

Database Management: Maintain and update databases, ensuring accurate and timely entry of information and generate reports as required

Collaborate with the brokerage team on agent onboarding, starting day one, to help establish efficient daily habits with Agents

Support VIP Agents and Teams to leverage their business growth

Liaison effectively with internal departments to scale operations and problem solve

Write departmental standard operating procedures that are repeatable and scalable

Responsible for staying up to date on real estate trends and competitive offerings, to refine strategies and suggest improvements to our service offerings

Ensure compliance with all real estate regulations, company policies, industry best practices, including data protection and confidentiality requirements

Maintain professional and technical knowledge of SERHANT. ecosystem tools, resources, and technology

Be solutions oriented and analyze challenges and offer practical solutions and provide problem-solving support for Agents, combining expertise with technology assistance when needed

Monitor agent performance and identify opportunities for enhanced efficiency to align with goals and department KPIs

Collaboratively work with the S.MPLE department head to align towards annual OKRs and KPIs

Participate in company training on skills improvement with respect to internal systems, resources & technology

Qualification

Real estate operationsCRM systemsMicrosoft Office SuiteCustomer serviceData entry accuracyCopywriting skillsOrganizational skillsProblem solvingCommunication skillsLeadership ability