Ripple · 16 hours ago
IT Support Specialist, Trading Floor
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$96K/yr - $130K/yr
8+ years expRipple is a company focused on improving the global financial system through crypto solutions. They are seeking a highly experienced Trading Desk Support Specialist to provide exceptional technical support to their trading teams and ensure continuous availability of trading workstations.
BlockchainCryptocurrencyFinTechForeign Exchange TradingInternetPaymentsWeb3
Responsibilities
Provide daily on-site support to Fixed Income and Delta One desks in NYC; occasional travel to Greenwich, CT
Start coverage at 6:30am to align with market hours; ensure continuous trader workstation availability
Ability to respond to high-severity incidents within strict SLAs, provide root cause analysis, and partner with trading systems teams to prevent recurrence
Excellent customer service skills with the ability to prioritize and execute tasks independently while remaining calm under intense pressure
Exceptional communication and interpersonal skills with the ability to act as the first point of contact for traders, managing expectations and delivering solutions immediately
SME on supporting Windows operating systems and troubleshooting PC hardware
Ensure trading workstations are fully operational and optimized for low-latency performance, with rapid turnaround on replacements or upgrades
Maintaining and adding to monitoring automations to stay ahead of issues
Maintain an accurate, real-time inventory database of all trading desk assets, including software licenses and entitlements tied to front-office applications
Provide hands-on support for traders and desk staff across trading specific apps/systems and core enterprise apps
POC for all external trading platform support to keep trader specific systems operational
Maintain and create automations to monitor trader specific systems in real time
Leverage enterprise and trader AI tools to improve front desk daily operations and performance
Assist users with access, troubleshooting, and workflow issues across these platforms, escalating to system administrators when back-end changes are required
Act as a power user and first point of contact for trading desk staff leveraging these systems in daily workflows
Support onboarding and training of new hires on enterprise and trading applications, ensuring smooth ramp-up for front office teams
Partner with infrastructure, InfoSec, and IT to coordinate patches, upgrades, and entitlement changes without disrupting trading operations
Maintain clear, user-friendly documentation of trading desk support procedures, troubleshooting steps, and quick-reference guides in Confluence
Create and update knowledge base articles specifically for front office teams to speed issue resolution and reduce repetitive requests
Capture and share lessons learned from major incidents and post-mortems to continuously improve trader support practices
Leverage scripting skills (PowerShell & Python preferred) to automate repetitive desktop support tasks (e.g. workstation setup, log collection, monitoring scripts)
Experience designing and implementing Slack bots, chatbots, and/or RPA solutions to streamline trader workflows, enhance user engagement, and improve operational efficiency
Qualification
Required
8+ years of direct experience providing technical support to Front Office trading desks
In-depth knowledge of fixed income and delta one products, trading workflows, and market data systems
Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.)
Proficiency with ticketing systems such as Jira Service Desk (or FreshService) and ticket-based workflows
Outstanding communication and interpersonal abilities, capable of serving as the initial point of contact for traders, handling expectations and providing solutions promptly
Leverage scripting skills (PowerShell & Python preferred) to automate repetitive desktop support tasks (e.g. workstation setup, log collection, monitoring scripts)
Experience designing and implementing Slack bots, chatbots, and/or RPA solutions to streamline trader workflows, enhance user engagement, and improve operational efficiency
Preferred
Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) and Intune is advantageous
Series 99 certification or an equivalent credential is a plus
Benefits
Professional development budget to support other modes of learning.
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Company
Ripple
Ripple is a provider of stablecoin-powered cross-border payments and digital asset custody solutions.
501-1000 employees
H1B Sponsorship
Ripple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (4)
Funding
Current Stage
Late StageTotal Funding
$793.8MKey Investors
C1FundTetragon Financial Group LimitedSBI Investment
2025-11-05Series Unknown· $500M
2025-10-09Series Unknown
2023-09-05Secondary Market
Leadership Team
Brad Garlinghouse
CEO
David Schwartz
CTO
Recent News
The Motley Fool
2026-01-25
The Motley Fool
2026-01-24
Company data provided by crunchbase