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S&B · 9 hours ago

Service Desk Technician - Baton Rouge, LA

Baton Rouge, LA

Full-time

Onsite

Mid Level

4+ years exp

S&B is a full-service Engineering, Procurement, and Construction (EPC) company with over five decades of experience. They are seeking a Service Desk Technician to provide Tier 2 technical assistance and support for computer systems, software, and hardware, responding to customer queries through various channels.

Building MaintenanceChemicalCivil EngineeringConstructionOil and GasProcurementProject ManagementTransportation

H1B Sponsor Likely

Responsibilities

Respond to requests for technical assistance via phone, chat, or email

Diagnose and resolve technical issues using remote tools or hands on as needed

Log all customer interactions into ticketing system

Receive Tier 1 escalations and escalate to assigned Service Desk Supervisor as required

Follow incidents through to resolution

Meet required SLAs

Image and deploy user workstations

Providing customers with support for corporate owned assets (primarily workstations, laptops, Tablets), which will include basic help desk support up to advanced troubleshooting. This position involves troubleshooting workstation, networking, software, and storage

Good verbal and written communication skills a must

Creating documentation for weekly training for any services or incidents that were escalated and resolved

Other assigned duties and work overtime and weekends from time to time

Qualification

ITIL ticketing systemActive DirectoryTechnical supportCustomer serviceCommunication skills

Required

Bachelor's Degree in Computer Science or Information Systems or appropriate field of study, or equivalent relevant work experience and/or education

Minimum of four years of experience as a tier 1 service desk engineer

Understanding of Active Directory (account creation, password resets, group and distro list membership, OneDrive for Business, SharePoint, etc.)

Ability to interact at all levels of leadership internally, with customers, and vendors

Excellent follow-through

Takes initiative and doesn't need constant instruction

Must be able to multi-task and manage time amongst customers

Willingness to learn new tech and advance your career in IT

Good verbal and written communication skills

Able to work assigned shift hours and work at multiple locations

Ability to read, analyze, interpret, and produce technical systems documentation

Basic mathematical and algebraic equations required

Ability to stand, walk, clear close and distance vision, depth perception and the ability to focus

Lifting up to 50 pounds required

Preferred

Experience with an ITIL ticketing system

Benefits

Competitive compensation package

Flexible and hybrid work schedules

Comprehensive benefits program

Company

S&B

S&B is an engineer and constructor that designs and builds some of the largest and most complex industrial facilities in the world.

Founded in 1967

Houston, Texas, USA

5001-10000 employees

https://www.sbec.com

H1B Sponsorship

S&B has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2020 (1)