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Oldcastle BuildingEnvelope · 1 month ago

Office Supervisor (Will Call Area)

Elgin, IL

Full-time

Onsite

Entry, Mid Level

$61K/yr - $73K/yr

2+ years exp

Oldcastle Building Envelope is a leading provider of architectural glass and building products. The Office Supervisor will manage the Will Call area, ensuring customer satisfaction and operational efficiency while overseeing staff and developing plans for improvement.

Building MaterialInterior DesignManufacturing

Responsibilities

Manage Will Call operations to ensure efficiency and customer satisfaction, including supervising staff through hiring, training, evaluation, and discipline when necessary

Develop and enforce office policies and procedures to maintain smooth workflow and oversee administrative tasks such as filing, report generation, and meeting preparation

Handle office financials by maintaining budgets, tracking expenses, and negotiating with vendors and service providers for equipment and supplies

Ensure proper maintenance of office equipment and coordinate repairs as needed, while scheduling and organizing meetings, appointments, and events

Serve as a communication hub between customers, suppliers, and senior management to address issues and concerns promptly with customers, suppliers, and senior management to address any issues or concerns

Qualification

Office ManagementCustomer ServiceTeam LeadershipMicrosoft OfficeProcess OptimizationDecision MakingBilingual (Spanish/Polish)Time ManagementCommunication SkillsOrganizational Skills

Required

High School Diploma or equivalent required

Strong business acumen, organizational, listening, and time management skills

Proficiency in Microsoft Office, computer skills, accurate typing, and mathematical calculations

Effective written and verbal communication

Ability to read/write measurements in fractions at a high school level

Ability to multitask, prioritize, meet deadlines independently in a fast-paced, team-oriented setting

Coaching, Developing, and Driving Results: Dedicate quality time to develop direct reports' competencies, provide growth opportunities, establish accountability, set high standards, and provide timely feedback to exceed goals

Decision Making and Planning: Evaluate all relevant information logically before taking action, align objectives with broader goals, and break down initiatives into actionable steps and contingency plans

Action Oriented and Process Optimization: Readily take action on challenges, identify new opportunities, and continuously improve workflows

Customer Service, Product Knowledge, and Team Environment

Communication, Professionalism, and Technical Skills

Physical Tasks: Occasional order pulling / returns (up to 30lbs)