Amazon · 1 month ago
Senior Product Manager, Technical, Amazon Connect
Seattle, Washington, USA
Full-time
Onsite
Senior Level
$137K/yr - $237K/yr
7+ years expAmazon is a leading cloud services provider, and they are seeking a Senior Product Manager for their Amazon Connect's Workforce Acceleration team. The role involves driving the vision and strategy for forecasting and agent scheduling analytics, working cross-functionally to deliver AI-infused solutions that enhance customer service operations.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Define creative, high quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and vision
Develop detailed, crisp business requirements, and user stories that can be used to create product specifications and architecture for the capabilities offered
Define target customer segment, engage, and onboard initial customers, and advocate on their behalf to define product vision iteratively
Partner with Marketing and other AWS professional services teams to craft a go-to-market strategy to fuel the growth of customer base as well as product feature set
Manage prioritization and trade-offs among needs of various customer and stakeholder groups, as well as, system performance and scalability
Create buy-in for product vision and roadmap both internally and across key partners
Proactively identify and resolve issues that may impair the team’s ability to meet strategic or technical goal
Drive executive communications and alignment on strategy and vision
Qualification
Required
7+ years of working as a Technical Product Manager experience
5+ years of technical (software development, network development, IT, other related) experience
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
Preferred
Experience in identifying a customer need, building a product to meet that need, and launching that product
Benefits
Flexible work hours and arrangements
Mentorship and Career Growth
Medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-12
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2026-01-12
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2026-01-12
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