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GoHealth Urgent Care · 1 month ago

Application Analyst III - Epic

United States

Full-time

Onsite

Senior Level

5+ years exp

GoHealth Urgent Care is a healthcare organization seeking an Application Analyst III for Epic applications. This role involves leading the design, implementation, and optimization of Epic applications, providing strategic guidance, mentoring junior staff, and ensuring alignment with organizational goals.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Lead in the design and build of Epic applications, including integrated areas

Independently research and configure systems to improve processes, add efficiencies, and promote patient safety

Collaborate with operations and application team members to optimize workflows and application capabilities

Ability to identify change impact of owned (application responsible for) and non-owned Epic applications and integrated areas related to technology, patient safety, data integrity/compliance, and finance

Utilize external resources and best practices to inform Epic applications build decisions

Build data fields, screens, templates, and customer-defined functionality in Epic applications as required

Conduct thorough reviews of Foundation Build and operational content for Epic applications

Participate in unit, application, and integrated testing for implementations, upgrades, and enhancements for Epic applications

Review proposed training curriculum for Epic applications in collaboration with the application team

Follow Epic applications build standards and maintain synchronization between environments in coordination with the environment team

Provide go-live and post-go-live support for new Epic applications and functionality

Participate in on-call rotation to support Epic applications users

Represent Epic applications in Integrated Area Workgroups

Support continuous documentation of system modifications and updates for Epic applications

Demonstrate general knowledge of the systems development life cycle and apply appropriate methods to support ongoing maintenance for Epic applications

Maintain detailed and ongoing communication with customers (end users or operational owners) through ticketing systems

Ensure all assigned Epic incident, catalog, and enhancement tickets include clear resolution details

Contact customers (end users or operational owners) directly regarding ticket resolution or if requests cannot be fulfilled

Log decisions, issues, and risks in trackers (e.g., Orion, Nova) during Epic applications build and upgrade cycles

Support Epic application governance by contributing to business case development

Maintain version control of workflows, issue/risk logs, and decision trackers for assigned work

Escalate issues appropriately and communicate with higher-level analysts and supervisors

Manage small-scale projects and tasks using project management principles

Responsible for agenda creation, note taking, and effective follow-up

Recommend areas for process improvement based on observations and feedback

Assist in the development of future state documentation and materials

Follow established processes for issue tracking, resolution, and closure

Adhere to change control procedures for all system modifications

Develop test scripts for new systems and upgrades, ensuring compliance with versioning and documentation standards

Build partnerships with stakeholders, end users, and colleagues to ensure effective collaboration

Embrace change positively, seek process improvements, and demonstrate innovative thinking

Take accountability for actions, correct mistakes, and adhere to service excellence standards

Demonstrate a commitment to the Company’s Core Values, governance, and performance management processes

Participate in Epic training and meet department expectations for completion timeframes and performance

Serve as a trusted subject matter expert for Epic applications, providing guidance and best practices to team members and stakeholders

Actively mentor and coach other analysts, fostering skill development and professional growth through knowledge-sharing and constructive feedback

Deliver concise, executive-ready communications on risks, impacts, and strategic recommendations, using data-driven insights and professional presentation standards to influence decision-making at the highest level

Model the Company’s Leadership Principles by creating shared purpose, inspiring and motivating others, and empowering team members to deliver high-quality outcomes

Qualification

Epic certificationEpic application experienceHealthcare operations knowledgeAnalytical skillsProject managementInterpersonal skillsCommunication skillsLeadership skillsOrganizational skillsProblem-solving skills

Required

Bachelor's degree or equivalent experience OR Associate's degree with 5+ years of healthcare or healthcare IT experience

Epic certification with 5+ years of support (current/active)

5+ years of direct Epic application experience

Excellent judgment and interpersonal skills

Ability to learn new systems and processes quickly

Detail-oriented with strong organizational skills

Demonstrated ability to work independently and as part of a team

Advanced understanding of healthcare operations, clinical workflows and systems

Strong analytical, decision making, problem-solving, and critical thinking skills with attention to detail

Excellent written and verbal communication and stakeholder engagement skills

Advanced proficiency in Epic configuration and troubleshooting

Ability to manage multiple priorities and meet deadlines

Deep knowledge of Epic systems and healthcare operations

Proven leadership and project management capabilities

Ability to influence and collaborate across departments

Ability to lead by example in complex projects, demonstrating accountability, adaptability, and a bias for action while supporting others in achieving success

Epic certification(s) required and must be current

Preferred

8+ years of direct Epic application experience

Company

GoHealth Urgent Care

Glassdoor3.2

GoHealth partners with innovative and award-winning health systems to simplify and improve the way customers across the U.S.

Founded in 2014

Atlanta, GA, US

1001-5000 employees

http://www.gohealthuc.com

H1B Sponsorship

GoHealth Urgent Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2021 (1)