Winn-Dixie · 2 hours ago
Front-End Specialist FT
Clermont, FL
Full-time
Onsite
Entry, Mid Level
1+ years expWinn-Dixie is committed to fostering an inclusive environment and is seeking a Front-End Specialist. The role involves providing excellent customer service, managing front end processes, and ensuring the store operates smoothly during shifts.
Retail
Responsibilities
Support the department manager with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards
Ensure the store’s front end opens or closes properly with the shift’s monetary transactions reconciled according to company policies and procedures with discrepancies explained
Oversee daily store accounting functions (including those for self-checkouts, when applicable); perform and report weekly closeouts
Determine and order an appropriate amount of money for daily business
Provide continuous attention to customer needs; educate customers on self-checkouts; and greet, assist, and thank customers in a prompt, courteous and friendly manner
Address customer issues/complaints immediately and resolve to full satisfaction of customer, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude
Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability
Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed
Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed
Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost
Exhibit professional telephone etiquette and ensure connection to the appropriate department or team member
Ensure discarded or returned merchandise is put up
Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management
Perform cashier and pricing team member duties, as necessary
Notify management of abnormal customer or vendor behavior, team member theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy or a possible security threat
Perform other job-related duties as assigned
Qualification
Required
Must be at least 18 years of age
High school diploma or equivalency
Proven performance as a SEG associate in the customer service area; or one (1) year management or supervisory experience in supermarkets, retail, restaurants, hotels or general business
Ability to read, write and speak English proficiently
Ability to understand and follow English instructions
Authorization to work in the United States or the ability to obtain the same
Successful completion of pre-employment drug testing and background check
Compliance with all company policies and procedures
Proficient with computer applications used in effectively operating the department
Strong customer service skills
Exceptional interpersonal, motivational and communication skills
High standard of integrity and reliability
Preferred
Proven experience as a SEG associate in the grocery area and at least one other department in the store; or two (2) years proven leadership in the department
Company
Winn-Dixie
Founded in 1925, Winn-Dixie grocery stores, liquor stores and in-store pharmacies serve communities throughout five southeastern states - Alabama, Florida, Georgia, Louisiana and Mississippi.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michael R. Haynes
DIRECTOR MEAT SEAFOOD OPERATIONS
Rochelle Tucker
Executive Assistant to CIO
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