Convoso ยท 8 hours ago
Senior IT Manager
Los Angeles, CA
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $120K/yr
6+ years expConvoso is a leading AI-powered contact center platform focused on driving customer growth and innovation. The Senior IT Manager will oversee and maintain Convoso's computer infrastructure, ensuring a secure and efficient IT environment while managing hardware, software, and vendor relationships.
Brand MarketingCall CenterComputerInternetSaaSSoftwareTelecommunications
Responsibilities
Implement and administer IT policy and procedure-related network hardware and software acquisition, use, support, security, and backup, including business continuity and disaster recovery procedures
Manage hardware and software deployment for new hire onboarding and off-boarding process
On-premise/remote troubleshooting of company hardware (laptops/printers/tablets/cellphones) and employee home network/connectivity issues
Administration of Google Workspace and other SaaS tools as necessary (Confluence, Jira, Salesforce, LastPass, etc)
Manage VPN Access
Process Improvement, documenting, refining, and optimizing IT processes, including incident management, escalation protocols, service-level agreements and all third-party software, and IT best practices
Researches and evaluates new technologies and assists with negotiating contracts with various vendors
Conduct project management for various IT projects as needed
Manage third-party partners and vendors
Track and confirm vendor billing for IT spending (licensing, physical inventory, etc.)
Perform asset management (hardware and software)
Monitor and audit IT Infrastructure system performance and troubleshoot issues to ensure uninterrupted business operations
Performs other related duties as assigned by management
Qualification
Required
Extensive hands-on experience (3+ years) with administration and configuration of MDM/EDM tools, such as JAMF, Intune, etc
3+ years of experience with Google Workspace, Atlassian (Confluence, Jira), LastPass Enterprise, Jamf
6+ years experience troubleshooting MacOS, Windows, iOS, and Android devices
Extensive and demonstrable knowledge of IT Security principles, procedures, and best practices
Excellent planning, organizing, and project management skills
Strong organizational, problem-solving, and analytical skills
Excellent technical troubleshooting skills; troubleshooting enterprise wireless networks and RF interference diagnosing; LAN support; hardware/software
Ability to work within a set budget and find cost-effective solutions to complex problems
Benefits
100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
Affordable Vision plan and optional FSA
PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
Your birthday off
401k program with generous company match
No cost Employee Assistance Program and Travel Assistance
Monthly Gym membership reimbursement
Monthly credits toward food & beverage
Company Outings
On and offsite team building events
Paid training for departments
Apple laptop (most roles)
Casual office environment & dress
Daily catered lunches
Fully stocked kitchen (Dietary restriction-friendly)
Happy Hours
Monthly Massages
On-site Car Wash
Free Parking
Company
Convoso
Convoso's cloud-based call center software revolutionized the call center industry by empowering the admin, agent, and customer experience.
201-500 employees
H1B Sponsorship
Convoso has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Nima Hakimi
CEO & Co-Founder
Bobby Hakimi
Chief Product Officer & Co-Founder
Recent News
EIN Presswire
2025-10-10
Destination CRM
2025-10-09
Company data provided by crunchbase