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Kong Inc. · 12 hours ago

Staff Solutions Architect

San Francisco, CA

Full-time

Hybrid

Lead/Staff

$121K/yr - $213K/yr

8+ years exp

Kong Inc. is a leading developer of cloud API technologies, on a mission to enable companies globally to become 'API-first' and securely accelerate AI adoption. The Staff Solutions Architect will lead and guide customers throughout their technical journey with Kong, ensuring they receive maximum value from their investment in products and collaborating with various teams to drive successful customer engagements.

Artificial Intelligence (AI)Cloud ComputingCloud Data ServicesDeveloper APIsEnterprise SoftwareOpen Source

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Helping customer(s) across their entire full API lifecycle journey. Such engagements often involve remote preparation, and leading technical workshops for customer architects, developers, security and operations teams. You will be responsible for building end to end solution architecture, solutions, addressing technical challenges, and providing hands-on technical implementation and configuration assistance across the Kong technology suite of products

Engaging with customers on billable projects, guiding them through the installation and implementation of Kong solutions in their environment

Lead customer discussions, driving outcome-based professional services and providing technical thought leadership across the customer adoption journey

Collaborating internally with our Product Engineering, Customer Success, and Sales teams to ensure our customers are getting the most value out of their Kong solutions

Building tooling for another team or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high-quality

Writing or editing technical documentation and knowledge base articles, including reference architecture materials, blogs, and design patterns based on customer experiences

Producing tooling, informational documents/ white papers, and other marketing content

And any additional tasks required by manager

Above all, you’ll be acting as a stellar teammate for the rest of Kong

Qualification

API gateway implementationKubernetes experienceCloud provider experienceLinux proficiencySoftware developmentChange managementCommunicationTeam-oriented natureOrganizational skills

Required

8+ years of relevant within professional services/support or other custom facing hands on technical role

Hands-on implementation experience with API gateway and/or API integrations in customer environments

Infrastructure build experience with virtual machines or Containers using Kubernetes

Knowledge of DevOps, Security fundamentals, & Networking fundamentals

Proficient in Linux environments including Cloud and Development tooling

Kubernetes proficiency/ experience

Experience with major cloud providers such as GCP, AWS, and Azure

A strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision

Excellent communication skills and an ability to concisely explain complex technical issues and solutions

Passion and determination for technology

Team-oriented nature with an enjoyment for collaboration

Self-awareness and strong communication skills are a must

Exceptional organizational and change management skills with an ability to manage competing client demands

Proven team player, and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and can keep pace with constant change

Ability to travel to customer and Kong locations as needed (post-COVID)