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Ria Money Transfer · 1 month ago

Partner Success Manager, Digital Partnerships

Buena Park, CA

Full-time

Hybrid

Mid, Senior Level

$110K/yr - $115K/yr

Ria Money Transfer is a leading expert in cross-border payments, committed to helping millions of people send money home. The Partner Success Manager will work with platform partners to onboard, activate, and grow partnership engagement, ensuring a smooth process and strong relationships with partners.

BankingFinancial ExchangesFinancial ServicesMobile Payments

Responsibilities

Support the onboarding for new partners, working closely with all the internal teams involved to ensure a smooth process

Ensure a smooth handoff from Business Development and become the subject-matter expert for our project and implementation teams

Support and collaborate closely with Project Management to ensure partner launch readiness

Provide excellent customer service and support, addressing any issues or concerns partners may have in a timely, professional manner

Partner across the organization to resolve technical issues and other challenges, ensuring business continuity

Review and analyze partner performance data to identify opportunities for improvement

Ensure comprehensive and accurate documentation of all processes, decisions, and deliverables, maintaining records in an organized manner

Establish, nurture and grow relationships, including leading partner meetings and calls

Qualification

Partner managementCustomer successFintech knowledgeOffice 365 proficiencyProject managementCommunication skillsOrganizational skillsAttention to detail

Required

Proven experience in partner management, account management, or customer success within the payment/fintech space

Good understanding of the fintech landscape, including partner integration models (hosted/embedded/APIs)

Excellent organizational skills, with the ability to manage multiple projects simultaneously, ensuring timely delivery and high-quality outcomes

Strong facilitation and communication skills with the ability to lead partner meetings and calls, present strategic updates, and foster productive discussions

Advanced proficiency in Office 365 applications (such as Word, Excel, PowerPoint, Teams, and Power BI), as well as virtual collaboration and presentation platforms and tools

Strong attention to detail to track initiatives, projects, and deliverables

Proven track record of building and maintaining strong relationships with a diverse range of stakeholders