The RealReal · 11 hours ago
Assistant Manager, Quality Control
Phoenix, AZ
Full-time
Onsite
Mid Level
$60K/yr - $81K/yr
3+ years expThe RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, and they are seeking an Assistant Manager for their Quality Control team. This role involves managing quality processes, providing feedback for improvement, and ensuring compliance with policies and regulations.
E-CommerceFashionLifestyleMarketplace
Responsibilities
Provide feedback to the fulfillment teams to facilitate a continual evolution and improvement of the outbound customer order fulfillment process
Initiate and maintain regular communication with stakeholders (i.e. customer service, fulfillment and other operational teams) to resolve and prevent issues and to enhance mutual understanding of processes
Supervise staff, including scheduling and training, and additional duties as needed
Ensure all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations
Qualification
Required
3+ years of experience in auditing, process analysis, e-commerce production, training or related fields
Minimum of 1 year experience supervising a staff of at least 5, preferably in a warehouse environment
Experience working in a distribution center within Outbound operations
Strong knowledge of adult learning principles
Comfortable working with large data sets and analyzing reports
Experience using data platforms for reporting
Proficiency with Google Suite (Forms, Docs, Sheets, Slides, etc.)
Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence
Exceptional attention to detail and organization skills
Ability to 'push the envelope' to always improve customer SLA's and value-added services
Strong interpersonal skills and the ability to interact effectively with diverse personalities
Strong oral and written communication skills
Strategic, forward-thinking perspective, excellent business judgment, and a collaborative working style
Adaptability and openness to change
A growth mindset with a solutions focus
Preferred
College degree
Experience working in a distribution center within Outbound operations
Benefits
$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
State of the art, climate-controlled warehouse facility
Company
The RealReal
The RealReal is an online marketplace for authenticated and consigned luxury goods.
1001-5000 employees
H1B Sponsorship
The RealReal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (10)
2023 (10)
2022 (14)
2021 (8)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$356.87MKey Investors
GreyLion CapitalGreat Hill PartnersGreenspring Associates
2019-06-28IPO
2019-03-01Series H· $70M
2018-07-25Series G· $115M
Leadership Team
Rati Levesque
President & CEO
Frank Zhu
Chief Analytics Officer
Recent News
2025-11-27
Morningstar.com
2025-11-19
Benzinga.com
2025-11-13
Company data provided by crunchbase