PRO Found Recovery Solutions Inc. · 1 month ago
Call Center Specialist
Egg Harbor Township, New Jersey, United States
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $45K/yrPro Recovery Solutions, LLC is looking for a full-time Call Center/Internal Marketing Specialist to join our team! This position assists the Director of Business Development and Clinical Directors with various administrative and call center needs, focusing on driving admissions and supporting clients through their journey into treatment.
Financial Services
Responsibilities
Developing and maintaining CRM database for prescreened clientele
Developing, maintaining and collecting eligibility and screening tools for outpatient clients in the Crossroads Companies' outpatient programs
Focused on driving admissions, screening, scheduling and following up on missed appointments to drive corporate growth and stability
Understanding the payor mix, benefit analysis of private pay, and out of network insurances
Tracking insurance policies and document payout, co-pay and co-insurance of common policies accepted by our companies
Tracks chronological timelines for scheduled intakes through the prescreening and admission process
Coordinates and arranges the logistics associated with potential client’s journey into treatment with Crossroads Companies' programs
Engages with families and the support network of potential clientele
Communicates with clients, parents, family and support in order to arrange for and collect payment by check, cash or credit card for all co-pays, deductibles or private pay in advance of treatment
Acts as internal liaison with external marketing staff to drive revenue and program growth. Assists in the prospecting and scheduling of appointments for marketers in the field and conference calls for internal sales with the business development director
Monitors overnight & weekend calls, internet, social media, and SEO feeds. Respond if relevant to start the preadmission process
Performs other duties as assigned
Qualification
Required
Experience with clinical, sales, and insurance
Experience with individuals in recovery from substance use and/or mental health issues
Ability to develop and maintain CRM database for prescreened clientele
Ability to develop, maintain and collect eligibility and screening tools for outpatient clients
Focus on driving admissions, screening, scheduling and following up on missed appointments
Understanding of payor mix and benefit analysis of private pay and out of network insurances
Ability to track insurance policies and document payout, co-pay and co-insurance
Ability to track chronological timelines for scheduled intakes
Ability to coordinate and arrange logistics for potential client's journey into treatment
Ability to engage with families and support network of potential clientele
Ability to communicate with clients, parents, family and support for payment arrangements
Ability to act as internal liaison with external marketing staff
Ability to monitor overnight & weekend calls, internet, social media, and SEO feeds
Company
PRO Found Recovery Solutions Inc.
PRO Found Recovery Solutions, Inc., offers custom recovery, skip tracing and remarketing solutions nationwide.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase