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Burlington Stores, Inc. · 1 month ago

Specialist, Gift Cards & Payment Operations

Burlington, NJ

Full-time

Hybrid

Entry, Mid Level

$65K/yr - $80K/yr

2+ years exp

Burlington Stores is a rapidly growing brand seeking a Gift Cards and Payments Specialist to manage daily operations and analytics for their gift card program. The individual will collaborate with internal and external partners to drive program growth, lead operational success, and ensure customer satisfaction.

ApparelE-CommerceRetail

Responsibilities

Act as primary contact for internal and external business partners related to in-store, 3rd Party, and B2B gift card sales

Identify and recommend new opportunities for program expansion, respond to sales inquiries, manage sales relationships, and fulfill direct/B2B gift card orders

Gather data, analyze, and issue detailed sales performance reporting (inclusive of all gift card channels), to appropriate stakeholders on an ongoing basis. Identify trends and recommendations based on performance

Monitor, track, and forecast gift card inventory needs, in collaboration with procurement team and external warehouse facility

Assume fiscal responsibility for gift card program budget, including sales and expense forecasting, issuance of vendor purchase orders, invoice management, and monthly accrual process

Responsible for initiating and leading new gift card creative development process, as well as determining and managing annual marketing calendar, in partnership with relevant stakeholders (creative, social, email marketing teams)

Work closely with Marketing team and gift card agency partners to ensure all brand information and marketing materials are accurate and up to date

Own relationship with external Web gift card agency to ensure timely and appropriate every day and seasonal card assortments, understand and seek out opportunities to improve on customer engagement/sales conversion in partnership with internal Website team

Partner with internal and external partners to resolve customer issues in a timely manner

On an ongoing basis, monitor gift card industry trends and changes to ensure program maintains ‘best-in-class’ standards

Serve as primary business contact for the Community Partners Voucher (POV) Program, and own relationships with B2B customers (inc. government agencies and non-profit organizations)

On an ongoing basis, respond to program inquiries and RFPs (Request for Proposals), and assume end-to-end responsibility for onboarding new customer accounts (AR account set-up, store communications, legal contracts)

Maintain and update customer contact file for all active accounts, and ensure any changes are communicated to relevant stakeholders

Work closely with internal business partners and B2B customers to identify and resolve customer service and payment issues in a timely manner, to ensure frictionless in-store customer experience and business continuity

Utilize internal reporting to compile data, analyze sales results, and identify opportunities for program growth and process improvement

Collaborate with cross-functional business partners to launch and support new finance and payments related initiatives

Responsibilities include reporting and analytical support, as well as vendor management

Qualification

Gift Cards/Stored Value CardsMarketingPayments/Financial ServicesBudget ManagementFinancial ForecastingProject ManagementAnalytical MindsetMicrosoft OfficeExcel SkillsVerbal CommunicationWritten CommunicationRelationship BuildingOrganizational Skills