Customer Quality Technician (Contract) jobs in United States
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Harbinger · 3 hours ago

Customer Quality Technician (Contract)

positionSturgis, MI
timeContract
remoteHybrid
seniorityMid Level
date3+ years exp

Harbinger is an American commercial electric vehicle company focused on innovation in the EV industry. The Customer Quality Technician plays a crucial role in investigating customer issues, ensuring product quality, and driving corrective actions to enhance customer satisfaction.

AutomotiveElectric VehicleManufacturing
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Serve as the primary quality liaison between Harbinger and Upfitter, representing the customer’s voice on product and service quality
Lead investigations of customer-reported quality issues, driving timely, data-based root-cause analysis and corrective/preventive actions
Train technicians and inspectors on inspection standards, documentation, and continuous improvement practices
Coordinate cross-functional teams (engineering, manufacturing, service) to resolve quality concerns and communicate progress transparently
Analyze field performance and warranty data to identify systemic issues and develop improvement strategies
Conduct Vehicle Buy-Off (VBO) inspections and audits to verify quality compliance at upfitter and production sites
Support deployment of the Harbinger Quality Operating System (HQOS) to enhance reliability, serviceability, and customer satisfaction
Develop and maintain dashboards and KPIs to track field quality and vehicle reliability performance
Advocate for the voice of the customer, ensuring feedback drives continuous improvement across production, engineering, and supply chain

Qualification

Root cause analysisQuality compliance inspectionsContinuous improvementData analysisCross-functional collaborationTraining techniciansCustomer-facing experienceEV systemsLeadership skillsCommunication skills

Required

3+ years of experience in customer-facing quality roles within the automotive, commercial vehicle, or EV industries
Proven ability to manage field quality issues
Skilled in root cause analysis, 8D, and reliability data analysis for continuous improvement
Strong leadership, communication, and cross-functional collaboration skills
Willing to travel extensively (50–75%) to Upfitter sites

Preferred

Experience with last-mile delivery fleets
EV systems
telematics
remote diagnostics
new vehicle launches

Company

Harbinger

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Glassdoor4.3
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Harbinger is a commercial electric vehicle company that focuses on chassis architecture design.
dateFounded in 2021
location
Garden Grove, California, USA
people-size201-500 employees
web-link
https://harbingermotors.com

H1B Sponsorship

Harbinger has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (24)
2023 (4)

Funding

Current Stage
Growth Stage
Total Funding
$362.7M
Key Investors
Greycroft
2025-11-13Series C· $160M
2025-01-14Series B· $100M
2024-05-21Series Unknown· $13M

Leadership Team

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John Harris
Co-Founder & CEO
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Phillip Weicker
Co-Founder & CTO
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Recent News

GlobeNewswire
Harbinger Electric Step Vans and Cab Chassis Vehicles Now Available on Comvoy®, the National Commercial Vehicle Marketplace
2025-12-16
Sourcery
CEO Bezos, Alex Karp, Elad Gil
2025-11-21
Yahoo Finance
FedEx Fuels Harbinger’s $160M Raise While Einride Goes Public in New Wave of Electric Trucking Bets
2025-11-19
Company data provided by crunchbase