ASTEC ยท 1 month ago
Elgin - Field Service Technician - Stafford
Stafford, TX
Full-time
Onsite
Mid, Senior Level
5+ years expASTEC is a company that specializes in sold/liquid separation equipment and solids management. They are seeking a Field Service Technician who will provide technical support and service for ELGIN equipment, ensuring operational efficiency and safety during service calls while maintaining customer relationships.
Machinery
Responsibilities
Responsible for technical support and service of all ELGIN equipment deployed; coordination with Engineering, Manufacturing and Product Development, in Stafford, Texas, to address customer concerns
When deployed, the Field Service Technician must ensure that all activities are engaged in a safe manner in accordance with customer and ELGIN policies. This includes proper lock-out/tag-out, electrical safety, lifting, ladder and crane safety, machinery guarding, confined space entry and any other applicable safety practice
Must actively work with customers and ELGIN Engineers and Quality Assurance Specialists to identify possible equipment enhancements and/or new product innovations based on feedback received from customers and observations made relative to the field deployment of ELGIN equipment
Make service calls whenever required, to customer or rig locations to check the operational efficiency of our equipment at these locations. When service work is not available, the FSS shall coordinate with the Field Services Supervisor to support equipment manufacturing and/or testing, or will make rig/customer calls to check the status of ELGIN equipment and work with customer personnel to enhance customer relationships
Assist in refurbishing and maintaining equipment at customer locations. This will require the organizational and coordination of day trips to rigs
Shall be responsible for the maintenance, review and filing of service tickets to be completed for all field service jobs. A service ticket shall be completed for each field service effort and shall be signed by a customer representative prior to leaving the job site. All field service tickets shall be submitted for review and approval
Maintain an expense report and submit monthly
Maintain communication with the Field Service Manager on a daily basis
Coordinate travel and visa arrangements
Develop positive relationship with all customer personnel encountered and a positive rapport with ELGIN customers. All concerns to be reported to the Aftermarket Sales & Services Manager
Any additional responsibilities as identified by the Field Service Manager. When not deployed on a Field Service Project, support the manufacturing facility with assembly, electric and testing efforts
Qualification
Required
Minimum five (5) years heavy equipment service experience
Experience with the service and operation of capital equipment used within the oil & gas, petrochemical, rendering, dredging, coal, or related industry is a plus
Must have 'hands-on' heavy equipment experience
Experience must include specification, set-up, troubleshooting, repair, and maintenance
Support of VCD's, centrifuges, shakers, dewatering units, pumps, agitators, etc. is a significant plus
Must be willing to travel extensively to support customer installation; including international travel
Must have strong computer skills and experience with HMI-touch screen control systems
Read and understand mechanical, electrical/electronic, pneumatic, and hydraulic drawings, schematics, and diagrams
Apply technical skills in an effective customer-service oriented manner
Demonstrate interpersonal skills, including excellent written and verbal communication skills
Must be capable of working with difficult people and capable of maintaining professionalism in stressful conditions
Company
ASTEC
Since 1972, Astec has been connecting communities by providing innovative rock to road solutions for our customers.
1001-5000 employees
H1B Sponsorship
ASTEC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
Funding
Current Stage
Late StageLeadership Team
Jaco van der Merwe
President & CEO
Jamie Palm
VP, Chief Accounting Officer and Corporate Controller
Company data provided by crunchbase