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Green House Agency, Inc · 4 hours ago

Director of Transformation — Miami HQ (Hybrid)

Miami, FL

Full-time

Hybrid

Director/Executive

$120K/yr - $150K/yr

8+ years exp

Green House Agency, Inc is scaling rapidly and seeks a transformational leader to embed structure and operational excellence into the agency. The Director of Transformation will diagnose marketing operational challenges, design scalable systems, and lead strategic changes across departments.

AdvertisingMarketing

Work & Life Balance

Responsibilities

Conduct a comprehensive audit of current workflows and operations across the agency from intake to reconciliation; identify inefficiencies, bottlenecks, and opportunity areas

Design and implement standardized operational frameworks, templated processes, and automation strategies for key functions (e.g., project intake, resource planning, vendor/tool management, cross-department handoffs)

Lead change management efforts by building buy-in from leadership and teams, especially when facing resistance to new processes or structures

Manage tech & tool ecosystem: evaluate, optimize, integrate, and manage workflows and automation of workflows (project management tools, ERP, collaboration platforms, etc.) to support streamlined operations and cross vertical consistency

Develop strategic roadmaps for transformation initiatives (e.g., 2026 SharePoint strategic rollout), including timelines, stakeholder engagement, risks, change communication, training, and success metrics

Monitor transformation progress: track KPIs, adoption rates, performance improvements, and ROI; adjust plans as needed based on feedback and results

Facilitate cross-functional collaboration for change management agenda: engage with HR, Finance, Operations, Account, Creative, and Leadership teams to ensure alignment and smooth adoption and implementation

Provide proactive updates to senior leadership — manage by keeping leadership informed (not waiting to be asked)

Foster a culture of continuous improvement: solicit feedback postimplementation, refine processes, and ensure sustainability of new operational standards

Qualification

Operations strategyChange managementProcess designProject managementStakeholder managementSystems integrationLeadership presenceContinuous improvementCommunication

Required

8–12+ years of experience in operations, transformation, or operations strategy and/or project management—preferably within an agency or marketing environment

Proven track record of leading operational changes, process standardization and documentation, systems workflow implementation, project delivery, or vendor/tool integrations across functions

Strong change management and stakeholder management skills — able to build consensus, listen for the root issues, align divergent priorities, and lead cultural shifts

Strategic mindset: able to think in long-term goals rather than checklists; comfortable leading through ambiguity and evolving needs

Excellent communication and leadership presence — able to influence senior leadership and cross department heads

Demonstrated expertise in process mapping, process design, comprehensive documentation, implementation of automation tools, and seamless systems integration

Project management excellence: ability to scope, plan, and manage complex cross-functional initiatives; drive timelines; tracks risks; and ensure disciplined execution from kickoff through delivery

Ability to operate independently, manage multiple initiatives, and provide proactive updates