INRIX · 1 month ago
Customer Success Manager – Public Sector
United States
Full-time
Remote
Mid Level
3+ years expINRIX is dedicated to enhancing global mobility through data and insights, and they are seeking a Customer Success Manager with a background in traffic engineering or transportation planning. The role involves building relationships with public sector customers, ensuring they derive value from INRIX products, and collaborating with internal teams to drive customer success.
AnalyticsBig DataInternet of ThingsTransportation
Responsibilities
Develop a deep understanding of customers’ transportation workflows, technical needs, and mobility challenges to accelerate value realization
Serve as a trusted advisor and client advocate, ensuring customer goals are met and problems are solved collaboratively
Lead onboarding and training for agencies, ensuring smooth implementation and user adoption
Create and execute success plans aligned with customer objectives, including measurable milestones
Maintain regular engagement with accounts to monitor usage, satisfaction, and strategic priorities
Deliver impactful presentations and demonstrations showcasing INRIX solutions for traffic operations, planning, and safety initiatives
Identify opportunities for expansion through cross-selling and upselling
Act as the voice of the customer, providing feedback to influence product development and GTM strategies
Represent INRIX at industry events, webinars, and user forums to promote mobility solutions
Qualification
Required
3+ years of experience in traffic engineering, transportation planning, or related mobility roles (agency, consultant, or technology provider)
Familiarity with public sector transportation workflows, including congestion management, safety analysis, and performance reporting
Experience in Customer Success, Account Management, or Partnership roles within SaaS environments
Strong communication skills with the ability to tailor technical concepts to diverse audiences
Willingness to learn INRIX tools and become a product advocate
Strong problem-solving mindset with the ability to anticipate customer needs and proactively offer solutions
Preferred
GIS experience with tools such as QGIS or similar platforms
Familiarity with Salesforce and Jira for workflow and project management
Ability to create engaging graphics and infographics to communicate technical topics in a clear, non-technical way
Benefits
Competitive salary
Benefits
401K matching
Unlimited vacation policy
Company
INRIX
INRIX enables cities, people, and businesses with mobility insights by transforming big data from connected devices and vehicles.
201-500 employees
H1B Sponsorship
INRIX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (5)
2022 (8)
2021 (4)
Funding
Current Stage
Late StageTotal Funding
$264.1MKey Investors
General MotorsRunway Growth CapitalPorsche Ventures
2023-08-08Debt Financing· $70M
2022-08-05Series F· $10M
2019-07-01Debt Financing· $25M
Leadership Team
Bryan Mistele
Co-Founder & CEO
Mark Daymond
Chief Technology Officer & Data Protection Officer
Recent News
2025-12-09
2025-12-09
www.sec.gov
2025-12-02
Company data provided by crunchbase