Vercel · 6 hours ago
Technical Support Engineer, Vercel Marketplaces
San Francisco, CA
Full-time
Hybrid
Mid Level
3+ years expVercel is a company that provides developers with tools and cloud infrastructure to enhance web experiences. The Technical Support Engineer role involves assisting third-party providers in integrating with the Vercel Marketplace platform, troubleshooting issues, and improving support processes.
Artificial Intelligence (AI)Cloud InfrastructureDeveloper PlatformSoftwareWeb Development
Responsibilities
Provide technical guidance to providers’ developers on best practices for integrating with our APIs and utilizing our functionality
Troubleshoot issues from providers and customers. Escalate to engineering teams with detailed technical context, impact assessment, and reproduction steps
Build and improve AI agents to streamline common support questions and automate responses for frequent integration issues
Develop internal tools to automate provider workflows that are currently unavailable in our product, providing feedback on recurring patterns and advocating for feature improvements
Create and maintain technical documentation for provider onboarding, integration patterns, and troubleshooting guides
Since we view every support escalation as an opportunity to learn, you will play a critical role in providing feedback and influencing our product roadmap
Qualification
Required
3+ years of work experience in developer-focused support or engineering roles
You enjoy engineering solutions to resolve root causes of recurring problems
Experience writing scripts or internal tools using APIs, and functional knowledge of SQL for analyzing usage patterns and troubleshooting integration issues
Familiarity programming in one of TypeScript, Python, or Ruby
Strong written and verbal communication skills
A mindset of customer empathy and ability to solve challenging problems
Benefits
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
Company
Vercel
Vercel is a developer platform that provides cloud infrastructure services for the web.
501-1000 employees
H1B Sponsorship
Vercel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (5)
2022 (5)
Funding
Current Stage
Late StageTotal Funding
$863MKey Investors
AccelBedrockGoogle Ventures
2025-09-30Series F· $300M
2024-05-16Series E· $250M
2021-11-23Series D· $150M
Leadership Team
Guillermo Rauch
CEO
Malte Ubl
Chief Technology Officer
Recent News
2025-12-13
Company data provided by crunchbase