NYS Office of Temporary & Disability Assistance ยท 1 month ago
Fair Hearings Specialist 1 Spanish Language (NY HELPS)
Albany, NY
Full-time
Hybrid
Mid Level
$62K/yr - $69K/yr
4+ years expThe NYS Office of Temporary & Disability Assistance is seeking a Fair Hearings Specialist 1 who is proficient in Spanish. This role involves providing information regarding hearing procedures, processing hearing requests, and managing inquiries related to social services programs.
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No H1B
Responsibilities
Provides information regarding hearing procedures to State agency and local district staff, clients and their representatives, and other parties
Processes requests for administrative hearing records, Fair Hearings, Homebound Hearings from appellants/representatives, Intentional Program Violations Hearings, and waiver of appearance requests from local social services districts and its agents; schedules hearings; prioritizes hearings in accordance with federal and state regulations, law and court decisions; manages workflow at hearing locations; and conducts other matters regarding the administrative hearing process
Handles general inquiries from clients, their representatives or local agencies and makes referrals to appropriate program areas or proper agency
Determines continuation of aid status and good cause for adjourning and reopening hearings
Drafts responses to correspondence relating to the hearing process
Screens and processes emergency hearings
Retrieves, analyzes and/or updates information from the Fair Hearing Information System, Welfare Management System, Automated Child Care Information System, New York City Work Accountability and You, State Supplemental Program, Client Notification System, eMedNY, and other relevant systems
Identifies governmental entity or agent taking adverse action against clients and ensures all relevant parties are notified about a hearing request. This includes identifying the appropriate local district location, managed care organization, or State entity
Fields compliance complaints, referring more complicated cases to appropriate supervisor
Gathers statistical data and prepares reports
Assists supervisor in preparing written procedures
Qualification
Required
Four years of paraprofessional or professional experience providing services to individuals in need of and/or eligible for social services programs or implementing/administering programs regulated by the New York State Office of Temporary and Disability Assistance, the New York State Office of Children and Family Services, the New York State Office for People With Developmental Disabilities, the New York State Office of Mental Health, the New York State Office of Addiction Services and Supports, or the New York State Department of Health
Candidates must be legally authorized to work in the United States
Candidates for the Fair Hearings Specialist 1 (Spanish Language) must be capable of communicating with the Spanish-speaking population regarding fair hearing-related inquiries, requests, and complaints
In processing written correspondence and e-mail requests, the incumbent must possess the ability to directly translate the incoming source documents without having to obtain verbatim written translations
Applicants will be required to demonstrate proficiency in Spanish at a level that will ensure their ability to adequately perform the duties of the position
Benefits
Telecommuting up to 50% may be available in accordance with The Office of Temporary and Disability Assistance policy and can be discussed during the interview.
Company
NYS Office of Temporary & Disability Assistance
The Office of Temporary and Disability Assistance (OTDA) is responsible for supervising programs that provide assistance and support to eligible families and individuals.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase