Vercel · 3 hours ago
Senior Technical Engagement Manager
United States
Full-time
Onsite
Senior Level
$178K/yr - $260K/yr
7+ years expVercel is a company that provides developers with tools and cloud infrastructure for building a faster, more personalized web. As a Senior Technical Engagement Manager, you will lead post-sales technical delivery and collaborate with account teams to ensure successful customer outcomes while contributing to the growth of Vercel's Professional Services.
Artificial Intelligence (AI)Cloud InfrastructureDeveloper PlatformSoftwareWeb Development
Responsibilities
Act as the technical delivery leader for Professional Services engagements, ensuring customer outcomes are achieved within scope, schedule, budget, and resource constraints
Work backwards from customer business and technical outcomes to define success criteria and delivery plans
Manage cross-functional delivery teams, including internal and external stakeholders, to ensure seamless execution
Monitor project health, identify risks, and implement mitigation strategies to ensure successful delivery
Serve as the primary point of contact for customers, fostering strong relationships and ensuring satisfaction
Partner with the account team to identify and coordinate technical pursuits, including scoping, solutioning, and estimating effort for migration programs as part of account expansion
Develop customer-tailored project proposals and statements of work (SOWs) that align with customer needs and Vercel’s capabilities
Support Vercel engineers when presenting technical solutions to customers, addressing their business and technical challenges
Collaborate with sales and solutions engineering teams to ensure alignment on customer requirements and proposed solutions
Contribute to the development of new service offerings, leveraging customer insights and industry trends as directed by the Global Head of Professional Services
Help mature Vercel’s Professional Services delivery capabilities by defining best practices, templates, and frameworks
Help drive partner attachment and engagement on shared customers
Mentor and guide team members to enhance their delivery expertise
Collaborate with internal teams to refine processes and develop tools for improved efficiency and scalability
Qualification
Required
7+ years of experience in consulting, technical delivery, or customer-facing roles, with a focus on platform migrations, front-end web implementations, AI business process transformation, or similar complex technical projects
Understanding of modern web architectures, including agentic systems, composable architectures, and frontend frameworks
Proven track record of leading both post-sales delivery engagements as well as account expansion efforts, ensuring customer success and satisfaction
Excel at managing cross-functional teams and stakeholders, balancing competing priorities to deliver results
Strong communicator, capable of translating technical concepts into business value for customers and internal teams
Experience working with cloud platforms and DevOps practices
Preferred
Experience with Vercel's platform or similar edge computing and frontend cloud platforms
Familiarity with agile methodologies and project management tools like Jira or Asana
Background in software development or engineering, enabling you to deeply understand technical challenges and solutions
Experience working in a fast-paced, high-growth SaaS or technology company
Direct experience with regulated industry customers and/or Enterprise customers
Benefits
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
Company
Vercel
Vercel is a developer platform that provides cloud infrastructure services for the web.
501-1000 employees
H1B Sponsorship
Vercel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (5)
2022 (5)
Funding
Current Stage
Late StageTotal Funding
$863MKey Investors
AccelBedrockGoogle Ventures
2025-09-30Series F· $300M
2024-05-16Series E· $250M
2021-11-23Series D· $150M
Leadership Team
Guillermo Rauch
CEO
Malte Ubl
Chief Technology Officer
Recent News
2025-12-13
Company data provided by crunchbase