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Behavioral Health Group - BHG · 4 hours ago

Patient Registration Coordinator

Staunton, VA

Full-time

Onsite

Entry Level

$17/hr - $18/hr

1+ years exp

Behavioral Health Group (BHG) is the largest network of Joint Commission-accredited treatment centers and the leading provider of opioid addiction treatment services. The Patient Registration Coordinator ensures efficient processing and direction of patients entering the clinic, handling tasks such as greeting patients, verifying identification and insurance, and managing patient accounts.

Addiction TreatmentHealth CareInsuranceOutpatient CarePayments

Responsibilities

Greet and assist all individuals entering the treatment center

Maintain an organized waiting area

Verify patient identification and program participation

Inform patients and staff about financial status

Collect and account for patient fees, including copays, deductibles, and coinsurance

Verify insurance eligibility and authorization

Communicate insurance status to patients and assist in resolving concerns

Perform weekly and monthly insurance eligibility checks

Ensure security of clinic funds and provide financial reports

Assist patients with insurance forms

Use computer systems for daily accounting and fee collection

Complete and distribute weekly reports to relevant management

Send monthly statements if applicable

Handle third-party reimbursements (e.g., Medicaid) if needed

Perform general clerical tasks and filing

Cover reception desk during dispensing hours, answer phones, set appointments, and schedule intakes

Manage admissions and discharges in the Central Registry and submit required reports

Assist with census forms and caseload listings

Maintain and order office supplies

Run work-related errands such as mailing and bank deposits

Create and type documents as needed

Schedule patient appointments with the physician

Report job-related issues to the Program Director

Maintain chart monitoring system

Attend conferences, meetings, and training programs as directed

Participate in weekly treatment team meetings to discuss patient issues

Understand basic concepts of alcohol/drug abuse and addiction

Develop professional relationships with patients while maintaining confidentiality and boundaries

Collaborate effectively with team members and project a positive image of the company

Promote excellent customer service

Participate in monthly in-service trainings

Help ensure the clinic meets accrediting body standards

Perform Safety Officer responsibilities if assigned

Engage in outreach activities, including writing letters and making follow-up calls to community agencies

Maintain attendance standards and report any work-related issues immediately

Perform other duties as assigned by the supervisory team

Comply with all federal, state, and local regulatory requirements and accrediting agencies

Achieve assigned annual goals and objectives

Demonstrate respect and care in all interactions with patients and team members

Participate in required training sessions

Qualification

Insurance verificationPatient account managementCustomer serviceBasic math skillsData entryHealthcare experienceClerical tasksOffice equipment knowledgeCommunication skillsTeam collaboration

Required

High school diploma or equivalent

One year of experience as a general office clerk with basic math, accounting skills, and cash handling experience

Valid driver's license

Excellent verbal and written communication skills

Strong customer service and interpersonal communication skills

Accurate data entry and basic keyboarding skills

Ability to work independently under pressure and handle multiple tasks simultaneously

Ability to enforce fee collection policies

Basic computer/word processing skills

Knowledge and use of typical office equipment (calculator, fax machine, copier, computer, telephone, postage meter, scales, scanner, and computer programs)

Knowledge of basic math, accounting, and accounts receivable

Preferred

Healthcare experience preferred

Experience in front desk, admissions, billing, and/or collections

Benefits

Generous paid time off for vacation, holidays, and personal needs

Flexible schedules with early in/early out hours, no nights, and no Sundays

Health, life, vision, and dental insurance

Tuition reimbursement program

Competitive 401K match

Medical, dental, vision care, life insurance, disability coverage, and vacation time

Competitive pay

Quarterly bonuses

Incentives for completing certifications or licenses

Exclusive discounts on various services and entertainment options

Employee Assistance Program

Self-care series

Company

Behavioral Health Group - BHG

Behavioral Health Group (BHG) is the largest network of Joint Commission-accredited outpatient opioid treatment and recovery centers in the U.S., delivering comprehensive, personalized evidence-based medical and behavioral therapies for individuals with opioid use disorder.

Founded in 2006

Dallas, Texas, USA

1001-5000 employees