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Interior Logic Group, Inc. · 8 hours ago

Project Coordinator - Doors

Minneapolis, MN

Full-time

Onsite

New Grad, Entry Level

Interior Logic Group, Inc. is a rapidly growing company that values diversity and teamwork. The Project Coordinator serves as the liaison between customers and the installation workforce, ensuring a seamless installation experience through effective communication and problem-solving.

Construction

Responsibilities

Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:

Connecting with customers to discuss installation timeframes and manage expectations

Responding to incoming customer calls

Following up with customers once work is completed to ensure complete satisfaction

Serves as a primary contact and problem solver for customers when issues arise

Strives for excellence in customer contact; ensures that communication with customers is completed on a priority basis and that all correspondence is customer-focused and well documented

Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes

Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:

Dispatching work orders to service providers

Connecting with customers to manage expectations and ensure preparedness

Ensuring that work is completed and customer is completely satisfied

Creates and maintains an environment that engages Service Providers in the quest for excellence, thereby, retaining and attracting other subcontractors

Facilitates problem-solving and issue resolution with installers in a manner that is timely, responsive, and respectful

Ensures that providers are paid on a timely and accurate basis

Participates in and supports the Production Team in a way that allows people to be their best

Collaborates with team members to provide excellent customer service and create an environment that sets Crew2 apart

Qualification

Building trades experienceCustomer-focusedCommunication skillsProblem-solvingPersonal leadershipCreativeResourcefulManage multiple demandsProgramsServicesInterpersonal skills

Required

Personal leadership; ability to function autonomously while influencing business and interpersonal outcomes

Excellent communication skills – verbal and written

Strong interpersonal skills; ability to connect with a variety of people in ways that create positive outcomes

Customer-focused; continuously seeks excellence and understands how to create it

Knowledge of Crew2's programs and services

Building trades experience

Strong problem-solving experience and skill

Creative and resourceful

Able to manage multiple, sometimes conflicting demands

Benefits

Great benefits

Healthy work-life balance

Company

Interior Logic Group, Inc.

Powered by our industry-leading technology platform, Interior Logic Group is the largest national provider of interior design and finish solutions for the building industry.

Founded in 2013