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Family Care Center · 7 hours ago

Patient Service Representative

Memphis, TN

Full-time

Onsite

Entry Level

$18/hr - $20/hr

1+ years exp

Family Care Center is a rapidly growing behavioral health provider focused on transforming lives through quality care. The Patient Service Representative plays a crucial role in managing patient intake, scheduling appointments, and providing excellent customer service to ensure a smooth experience for patients visiting the clinic.

Health CareMedical

H1B Sponsor Likely

Responsibilities

Welcomes patients and visitors to the office and directs questions to appropriate staff members. Checks patients in and out for their scheduled visit while adhering to our 5-Star standard of patient care

Schedules, reschedules and cancels patient appointments in alignment with provider schedules and availability

Receives and supports patient calls. Places reminder calls and confirms appointments for intake patients. Assist with patient portal set up. Ensures patient paperwork is completed before time of appointment

Verifies insurance coverage and ensures patient is eligible to receive services. Obtains patient Information by requesting completed applications, medical information and insurances; verifying and clarifying information; informing and explaining patient and family members of services

Collects co-pays and other payments from patients. Reconciles cash/check payment receipts generated from the EHR with cash on hand at the end of each shift

Verifies demographic and insurance information is correct and acquires any other information necessary for the appointment

Retrieves required patient forms and assessments, sequences paperwork, adds new patient record forms, and uploads into patient chart. Completes clear and concise documentation in E.H.R. when communicating with patients

Monitors and responds to patient voicemails and portal messages through E.H.R. system. Relays message to provider or appropriate party as needed. Helps maintain accurate and up-to-date medical records within patient charts

Inventory office supplies to assist the Clinic Administrator with supply orders. Maintains reception area in a neat and orderly condition

Assists ill or distraught patients in crisis, as necessary. Participates in the medical office emergency routine when required. Calls EMS or assists other staff members as needed

Other duties as assigned

Qualification

Customer service experienceMedical front desk experienceEHR system proficiencyAppointment schedulingClerical skills

Required

High school diploma or equivalent required

One year of customer service experience required

Preferred

One year of medical front desk receptionist experience or administrative experience preferred

Benefits

Medical

Dental

Fertility

Retirement

Wellness

Profit sharing

Company

Family Care Center

Family Care Center is a provider of outpatient psychiatry services.

Founded in 2016

Colorado Springs, Colorado, USA

501-1000 employees

https://www.fcsprings.com/

H1B Sponsorship

Family Care Center has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)

2020 (1)