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Penn Medicine, University of Pennsylvania Health System · 7 hours ago

Associate PMO Project Director

Philadelphia, PA

Full-time

Hybrid

Director/Executive

10+ years exp

Penn Medicine is dedicated to providing the highest level of care to patients and conducting innovative research. The Associate PMO Project Director is responsible for providing strategic leadership in the development and coordination of Project Management Office activities, overseeing multiple projects, managing budgets, and ensuring compliance with regulatory standards.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Responsible for providing strategic leadership in the development and coordination of Project Management Office activities

Provides leadership as a member of the PMO Management Team and has supervisory responsibility for Project Managers and Associate Project Managers

Responsible for the Quality Assurance function within the PMO by conducting quality assessments of work products developed by staff

Oversee multiple projects and programs coordinating Applications teams, outsourced IT functions, external consultants, vendors, and UPHS departments and divisions

Responsible for managing the overall project and program lifecycle from system selection, project justification (ROI), budgeting process, staffing, delivery, closure, and transition to operations

Ongoing responsibilities include managing the program/project budget, development and management to the plan, coordination with hospital department and staff, risk assessment and mitigation, and problem resolution

Ensure the completion of programs/projects within budgets and project plans and the integration of these new systems with existing clinical, administrative and financial systems

Coordinate with IS and departmental management in the annual planning process

Participate in the management of the day-to-day delivery of IS services through appropriate personnel

Works with the Business to clarify programs/projects and then through the full systems development lifecycle

Conducts planning and status meetings with key client personnel to understand program/project requirements and communicate our implementation methodology to the client

Ensures information system functionality meets all clinical and business requirements of the appropriate department and UPHS organization

Manages client expectations and project status throughout the project, ensuring that project goals, budgets and timelines are met

Ensure solutions are delivered with appropriate staffing change management performed

Conducts periodic risk and quality assessments on any IS project (as requested) and reports results to IS and Business leaders with recommendations for mitigation and improvement

Regularly meets with employees to improve communication and to build productive relationships

Continuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performance; and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations

Analyze employee satisfaction data & identify opportunities for improvement

Collaborate with staff to develop action plans

Implement and follow through with action plans

Manage & eliminate process workarounds

Works with UPHS leadership, clinical leadership, and Entity leadership in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth

Sets standards and drives operational integration of programs by ensuring alignment of communication

Establish/update processes and work practices for the unit/department:

Manage and eliminate process workarounds by appropriately and consistently sharing with organizational partners the issues, which require their attention

Communicate roles, accountabilities and performance measures to all staff

Identify unit quality metrics, review and track monthly; communicate to the staff, and develop/implement action plans to improve performance

Ensures compliance with all federal, state and local regulatory standards and requirements, including JCAHO, Department of Health, funding agencies, FDA, HIPAA, HCFA, DPW and others

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Qualification

IT Staff ManagementHealthcare ExperienceProject ManagementProject Management ProfessionalMicrosoft OfficeProblem AnalysisCommunication SkillsMentoring Skills

Required

Bachelor's Degree is required

10+ years of project management experience with demonstrated increase in responsibility and project complexity

Prior IT staff management experience preferably in a healthcare provider environment

Ability to work with IT and operations management to perform business, process or workflow problem analysis

Excellent communication (verbal and written) skills

Strong Microsoft Office, Project, Visio skills

Experience in hiring new staff, mentoring staff to improve their career growth, and when necessary coaching staff who need to improve their performance

Preferred

Project Management Professional

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees