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American Red Cross · 1 month ago

Donor Recruitment Coordinator II

Liverpool, NY

Full-time

Onsite

Mid Level

$18.03/hr - $30.05/hr

3+ years exp

The American Red Cross is the world's largest humanitarian network, dedicated to making a positive impact in communities. The Donor Recruitment Coordinator II plays a crucial role in managing blood drive operations, ensuring effective communication and coordination among various stakeholders to facilitate successful blood collection efforts.

Health CareHumanitarianNon ProfitTraining

Responsibilities

Confirms all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicates details (refreshment requests, hold dates, hours of operation, staffing, directions, volunteer needs, collateral materials needed, special equipment and cancellations) to production planning staff to help ensure success of the blood collection effort. Serves as a liaison between the customer and the appropriate staff

Handles customer inquiries and requests in a professional, courteous, helpful and timely manner. Prepares and maintains all account files including correspondence, operational records and customer surveys to ensure accurate documentation of blood drive activity. Assists team in system data integrity

Using approved templates and/or campaign materials, may localize blood drive collateral (posters, flyers, table tents, paycheck stuffers) to include location, date, time, goal, etc

Provides review and initiates applicable follow up for the Print Cost Model and exceptions process. Sends blood drive confirmations to blood drive coordinators/blood drive sponsors and ARC Chapters on an annual, semi-annual and/or quarterly basis

Sends thank you notes to customers to help ensure the prospect for future customer activity with ARCB Handles all inside sales support for assigned Recruitment District team. Includes management of the donor pre-sign up process, CRM Status Report review, and DRMS Condensed Report review with Reps for accuracy. May manage High School scholarship tracking and check requests. May manage inventory and distribution of donor premiums/giveaway items. Assists in orientation for new team members

Qualification

Donor recruitment experienceOrganizational skillsCommunication skillsCRM managementTime managementMulti-taskingBasic computer skillsProblem-solving skills