Rollins, Inc. · 1 month ago
Administrative Office Specialist In-Office
Honolulu, HI
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrRollins, Inc. is a global residential and business service provider specializing in pest management. The Customer Service Specialist will be responsible for ensuring excellent customer experiences by scheduling service visits, resolving issues, and maintaining customer satisfaction.
CommercialConsumerHome ServicesService Industry
Responsibilities
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
Reschedule unserviced accounts within 24 hours
Participate in quality assurance processes, programs and initiatives
Safeguard customer’s privacy and other proprietary information
Qualification
Required
High School Diploma or equivalent
Excellent interpersonal and communication skills
Basic computer skills in various software and web-based applications
Proficient in Microsoft Office
Strong attention to detail and follow through
Demonstrated ability to prioritize tasks and manage time efficiently
Preferred
Previous experience in Customer Service or Sales
Benefits
Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
Industry leading, quality, comprehensive training program
Company
Rollins, Inc.
At Rollins, our mission is simple: to become the best service company in the world.
Founded in 1948
10001+ employees
H1B Sponsorship
Rollins, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.06B2025-11-10Post Ipo Secondary· $200M
2025-02-19Post Ipo Debt· $500M
2023-09-07Post Ipo Secondary· $1.36B
Leadership Team
Jerry Gahlhoff Jr.
Chief Executive Officer & President
Renee Pearson
GVP & Chief Technology Officer
Recent News
MarketScreener
2025-12-05
2025-11-13
2025-11-11
Company data provided by crunchbase