Robinhood · 7 hours ago
Senior Vendor Relationship Manager
Denver, CO
Full-time
Hybrid
Mid, Senior Level
$128K/yr - $150K/yr
4+ years expRobinhood is on a mission to democratize finance for all and is building a high-performing team to tackle significant financial challenges. The Senior Vendor Relationship Manager will oversee vendor performance, manage cross-functional relationships, and drive operational excellence across the vendor landscape, supporting key functions of the company.
CryptocurrencyFinTechStock ExchangesTrading Platform
Responsibilities
Lead performance management for third-party service partners, ensuring alignment with KPIs, SLAs, and contract terms
Coordinate with cross-functional teams—Workforce Management, Business Analytics, L&D, QA, Compliance, and Finance—to support operational enhancements
Analyze vendor data and financial performance to identify insights and drive improvements
Partner with internal stakeholders and vendor teams to manage escalations, performance issues, and continuous improvement initiatives
Document business operations and support the implementation of new programs and processes
Travel internationally up to 30% of the time to support vendor oversight and business operations
Qualification
Required
Bachelor's degree or equivalent practical experience
4+ years of experience in BPO vendor management within customer support or operations, preferably in tech or financial services
Proven ability to manage multiple vendors and business lines simultaneously
Strong data analysis and reporting skills; proficient in Google Suite
Demonstrated success working cross-functionally in fast-paced, performance-driven environments
Experience with contact center metrics, forecasting, and operational planning
Excellent communication and stakeholder management skills
Flexible, self-starting, and solutions-oriented with a customer-first mindset
Travel internationally up to 30% of the time to support vendor oversight and business operations
Preferred
Trust & Safety or Financial Crimes experience
Lean/Six Sigma certification
FINRA licenses (Series 7, 63, 9/10, or 24)
Benefits
Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
Exceptional office experience with catered meals, events, and comfortable workspaces.
Company
Robinhood
Robinhood is a stock brokerage that allows customers to buy and sell stocks, options, ETFs, and cryptocurrencies with zero commission.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$6.23BKey Investors
Emergent Fidelity TechnologiesRibbit CapitalD1 Capital Partners
2022-05-13Post Ipo Secondary· $648.29M
2021-07-29IPO
2021-02-01Private Equity· $2.4B
Leadership Team
Vlad Tenev
Co-Founder, Chairman, CEO
Surabhi Gupta
VP of Engineering
Recent News
The Motley Fool
2025-12-29
The Motley Fool
2025-12-29
2025-12-28
Company data provided by crunchbase