Ciena ยท 6 hours ago
Blue Planet Advanced Technical Support: BPUAA & ROA Support NA
California, United States
Full-time
Hybrid
Mid Level
$82K/yr - $158K/yr
3+ years expCiena is a global leader in high-speed connectivity, focused on a people-first approach. In this role, you will provide advanced post-sales support for the Unified Assurance and Analytics (UAA) and Blue Planet Route Optimization and Analysis (ROA) products, serving as the key technical contact for customers.
CollaborationDeliverySoftwareTelecommunications
Responsibilities
Serve as the primary contact for Blue Planet customer cases, with a focus on UAA as primary and ROA as secondary
Diagnose and resolve production and non-production issues in collaboration with internal teams
Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation
Perform root cause analysis (RCA) and document resolutions and learnings
Share customer feedback with PLM and R&D to inform future product enhancements
Support occasional off-hours or weekend activities; limited travel may be required
Qualification
Required
Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related field
Experience: 3+ years in software technical support, preferably in telecom or network management domains
Strong Linux and scripting (Shell) skills
Hands-on experience with Java, Python, and tools such as tcpdump, jstack, jmap
Familiarity with PostgreSQL, Neo4j, ClickHouse
Understanding of SNMP, Netconf, TL1, REST APIs, Telemetry, Syslog, ICMP, SSH
Proficiency with Kubernetes, Docker, and microservices deployment
Experience with GitHub, Bitbucket, SVN, JIRA, or Salesforce
Strong analytical, debugging, and communication skills with a customer-first approach
Ability to work independently and collaborate across a globally distributed team
Preferred
Experience in cloud environments (AWS, Azure, GCP, OpenShift)
Familiarity with Kafka, Nagios, Grafana, Prometheus, Kibana
Exposure to fault and performance analytics, GenAI, or Agentic AI
XML and SQL knowledge
Understanding of networking technologies and protocols, especially Layer 2 and above: Ethernet/MEF, MPLS, IP, VPNs, TCP, UDP
Experience working on IGP (ISIS, OSPF), BGP, L2/L3 VPN
Ability and experience in working with Traffic Netflow/Sflow/Cflow/Netstream
Prior experience with telecom vendors or network management systems
Benefits
Medical, dental, and vision plans
Participation in 401(K) (USA) & DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Company
Ciena
Ciena collaborates with customers to unlock the strategic potential of their networks and and change the way they perform and compete.
5001-10000 employees
H1B Sponsorship
Ciena has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (21)
2023 (36)
2022 (44)
2021 (30)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-07IPO
1995-12-01Series C
1994-12-01Series B
Leadership Team
Gary Smith
President & CEO
Kevin Kimberlin
Co-Founder
Recent News
2025-12-18
2025-12-16
Company data provided by crunchbase