Troutman Pepper Locke LLP ยท 5 hours ago
Legal Support Manager
Boston, MA
Full-time
Onsite
Senior Level
$160K/yr - $180K/yr
5+ years expTroutman Pepper Locke LLP is committed to providing employee support and advancement, embracing inclusion and innovation. The Legal Support Manager is responsible for managing legal support staff across various practice groups, ensuring that attorneys have the necessary resources and support to perform their work effectively.
Law Practice
Responsibilities
Plans, directs, and manages all aspects of legal support staff management, including hiring, development, direct supervision, and performance management, partnering with Human Resources as needed
In collaboration with the Legal Support Administrator, provides leadership and direction to assigned practice group(s) legal support staff, including assignment of resources, management of schedules, performance management, and compensation decisions, partnering with Practice Management and Human Resources to ensure alignment
Develops a deep understanding of practice group operations and ensures legal support staff have the right skills and training to support the needs of the practice group
Analyzes performance data and identifies insights, recommendations, and strategies that improve overall delivery of legal support services to the practice groups
Conducts regular check-ins and touchpoints with legal support staff and attorneys, partnering with Human Resources for needed policy guidance and interpretation (e.g., coaching, counseling, career development, corrective action measures)
Works closely with management, attorneys, and employees to improve work relationships, build morale, and increase productivity and retention. Supports employee engagement through team building, community service, and other relevant site initiatives
Collaborates closely with Legal Support Administration managers, ensuring that the right work is assigned to the right personnel for optimal efficiency and effectiveness
Fosters relationships between legal support staff and administrative staff to identify workflow efficiencies and solve problems, such as improvements in billing, intake and conflicts, or administrative needs like travel
Qualification
Required
Strong collaborative leadership and management skills with ability to build productive relationships, communicate effectively, and work in a team environment
Strong supervisory skills as well as excellent written and verbal communication skills
Able to exercise considerable judgment and discretion in establishing and maintaining good working relationships with both lawyers and staff
Able to relate to and influence individuals at all levels, internally and externally, and build productive relationships
Demonstrated capability to identify issues, develop creative and effective solutions and resolve conflict through acceptable and practical business solutions
High level of flexibility and adaptability as well as the ability to manage and support change in a fast-paced environment
Ability to effectively communicate and present information as well as respond to questions from lawyers, staff, and clients
A Bachelor's degree or equivalent in experience and/or training
Previous law firm experience required; practice area knowledge in litigation preferred
Minimum of five (5) years of progressive management experience, preferably within a legal/professional services environment
Experience leading resources supporting multiple individuals in multiple locations and/or priorities
Preferred
Understanding of practice level technology is a plus
Company
Troutman Pepper Locke LLP
Troutman Pepper Locke LLP helps clients solve complex legal challenges and achieve their business goals in an ever-changing global economy.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase