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Brother USA · 2 hours ago

Senior Director, Platform Engineering

Bridgewater, NJ

Full-time

Hybrid

Director/Executive

$220K/yr - $250K/yr

15+ years exp

Brother USA is a leading provider of home and office equipment, known for its innovative products and commitment to employee growth. The Senior Director, Platform Engineering will provide executive leadership for the IT platform engineering function, driving continuous improvement and overseeing platform operations to ensure optimal performance and scalability of technology platforms.

Customer ServiceElectronicsPrinting

Responsibilities

Define and execute platform engineering strategies that meet business needs, drive innovation, and promote operational excellence

Own and manage core enterprise platforms, including SAP S/4, Salesforce Sales/Marketing/Commerce/Data Clouds, WMS, Dayforce, Microsoft Data Fabric, Databricks, and their supporting application ecosystems

Manage and deploy AI models and leverage agent-based solutions to enhance productivity and operational efficiency

Provide technical direction, mentorship, and guidance to platform engineering teams, fostering collaboration, professional development, and adherence to best practices

Monitor and evaluate emerging technologies and industry trends to determine relevance and potential impact on organizational goals

Ensure platforms' compliance with company policies and regulatory requirements, including application security and access management, in collaboration with IT strategy and security teams

Manage IT resources, vendor relationships, and contractual agreements to ensure performance, accountability, and value delivery

Maintain strong relationships with suppliers and software providers to secure timely, cost-effective solutions and services

Utilize modern DevOps frameworks and squad/pod delivery models to accelerate delivery, enhance agility, and improve development efficiency

Define the vision and direction for Platform Engineering, ensuring strategies and initiatives deliver measurable business value and strengthen competitive advantage

Partner with executives, business stakeholders, IT leaders, and technical experts to align platform roadmaps, development plans, and system integrations with enterprise architecture and infrastructure

Establish and monitor key business metrics, including financial performance to budget/forecast, capital allocation, resource and vendor utilization, and platform-specific KPIs

Serve as a trusted advisor to executive leadership by providing insights on technology trends, infrastructure strategies, emerging platforms, and industry best practices. Recommend and implement new capabilities and tools that enhance business outcomes

Oversee the performance, results, and strategic direction of application teams within Platform Engineering, ensuring alignment to organizational priorities and service excellence

Foster a culture of collaboration, innovation, and continuous improvement. Strengthen IT capabilities by developing team skills, enhancing technical depth, and fostering creative problem-solving

Lead initiatives to reduce costs, enhance service quality, and maximize value delivered by IT platforms, vendors, and internal resources

Develop, manage, and track annual budgets for platforms, teams, and resources, ensuring fiscal discipline and alignment with organizational priorities

Develop and execute a multi-year transformation roadmap focused on modernization, scalability, and digital enablement across all core technology platforms

Foster a planning-based, performance-oriented culture by defining measurable KPIs, establishing transparent tracking mechanisms, and linking outcomes to business objectives

Collaborate with executive and business stakeholders to define, prioritize, and sequence transformation initiatives that align with organizational strategy and drive measurable value

Lead end-to-end execution of transformation projects, driving organizational adoption, managing change, and ensuring delivery of expected results within scope, time, and budget

Foster a culture of continuous improvement within Platform Engineering, enhancing the efficiency, reliability, and scalability of all enterprise technology platforms

Define, monitor, and report on IT application KPIs to assess the effectiveness, maturity, and business impact of platform engineering initiatives

Develop and maintain a consistent support and engagement model aligned with ITIL/ITSM best practices, ensuring high-quality service delivery and operational excellence

Partner with cross-functional teams to identify and implement opportunities for process optimization, automation, and tooling enhancements that streamline development, support, and operational workflows

Deeply understand internal and external customer needs, translating them into platform capabilities and services that deliver distinctive value and build trusted relationships

Implement best practices and drive platform capabilities that enable effective integrated business planning and informed cross-functional decision-making

Continuously evaluate the current and future IT application landscape with stakeholders, leveraging business requirements and platform functionality to identify opportunities for modernization, rationalization, and investment

Monitor technology and market trends, anticipate future organizational needs, and set strategic priorities that enable long-term success and competitive advantage

Qualification

Platform EngineeringAI Model ManagementCloud Application ManagementVendor ManagementSAP S/4SalesforceMicrosoft Data FabricDatabricksAnalytical SkillsCommunication SkillsProblem-Solving SkillsNegotiation Skills

Required

Bachelor's Degree (or equivalent experience) in Business, Engineering, Computer Science

15+ years of a combination of experience spanning the following areas:

Experience in managing large (150+), global application teams responsible for building and managing operations and vendors

Experience in developing and implementing global IT Application build/manage processes and managing deployment/operations with global teams

Experience implementing best practices to support target operating models

Experience running a front-line 24x7 support operations team and developing the staff, tools, SOPs, and processes required

Experience developing information technology policies and procedures

Managing application teams supporting applications on Cloud hyperscalers

Managing teams that manage diverse application portfolio with applications and integrated technology

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Experience with evaluating tools/technology to update tech-stack

Proven track record of developing and implementing applications, leading large matrixed global teams and managed services that drive business results and strengthen organizational capabilities

Demonstrated ability to work under pressure

Ability to manage through complexity to identify solutions and deliver results

Ability to interface with several internal departments including Internal Controls, Legal, Finance, Order management, Supply Chain, Operations, and various sales divisions

Ability to build and maintain vendor and service provider relationships and to negotiate service contracts with them

Excellent communication, negotiation, and problem-solving skills

Strong technical, diagnostic, and analytical skills with track record of managing based facts and data

Proven ability to engage senior business stakeholders in high-pressure situations, providing clear guidance while keeping teams focused on quality delivery

Ability to de-risk support operations during large transformation programs