NVA General Practice · 10 hours ago
Client Services Representative
Federal Way, WA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrNVA General Practice is a leading global pet care organization dedicated to improving the lives of pets and their owners. The Client Services Specialist plays a critical role in providing exceptional customer service, managing client interactions, and ensuring a smooth flow of patients through the animal hospital.
HospitalMedicalPetVeterinary
Responsibilities
Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients
Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time
Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc
Pulls patient charts for daily scheduled appointments and collects information to make necessary updates, including the creation of new charts, when appropriate
Assists technician in filling prescriptions with appropriate medication and providing routine instructions to owners on the proper administration of the medication
Must have or obtain a med-clerks license
Performs over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs
Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital
Demonstrates basic emergency procedures and can give proper information on transporting the patient to an emergency hospital. Responsible for advising hospital staff about incoming emergencies
Maintains appearance and cleanliness of the lobby and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc
Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager
Demonstrates a full working knowledge of PIMS procedures and functional applications
Qualification
Required
High school diploma or GED required
Proper telephone etiquette and client service excellence
Basic veterinary medical knowledge, including products and services
Excellent oral and written communication skills
Strong organizational skills with ability to multi-task and still attend to details
Must have or obtain a med-clerks license
Preferred
Prior client service experience in related area preferred but not required
Basic computer skills (Microsoft Office, e-mail, and practice management software experience preferred)
Benefits
Medical, Dental, and Vision Insurance
401(k)
Health Savings Account
Paid time off
Employee discounts
Company
NVA General Practice
At NVA General Practice, we’re on a mission to give every pet their best life.
Founded in 1996
10001+ employees
H1B Sponsorship
NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$128MKey Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M
Leadership Team
John Bruno
Chief Executive Officer
Recent News
Morningstar.com
2025-11-11
Company data provided by crunchbase