Match Group · 7 hours ago
Trust & Safety Advocate
Dallas, TX
Full-time
Onsite
New Grad, Entry Level
$24/hr - $25/hrMatch Group is dedicated to helping people find love and happiness, and they are seeking a Trust & Safety Advocate to protect its user base. This role involves investigating safety issues, enforcing community guidelines, and collaborating with various teams to ensure a safe member experience.
DatingInternetMobile AppsSocial Media
Responsibilities
Investigate and resolve complex escalations related to Trust & Safety and member support
Troubleshoot and resolve bug and app functionality reports in collaboration with Engineering and Product teams
Handle high-pressure situations, gray areas, and policy changes
Communicate and coordinate with various cross-functional partners, including Member Experience, Engineering, Legal, and outsourced teams
Contribute to and own organizational projects, driving process improvements
Escalate member legal concerns to the Legal/Privacy teams
Address member privacy rights and accessibility concerns
Handle escalated billing tasks
Qualification
Required
Investigate and resolve complex escalations related to Trust & Safety and member support
Troubleshoot and resolve bug and app functionality reports in collaboration with Engineering and Product teams
Handle high-pressure situations, gray areas, and policy changes
Communicate and coordinate with various cross-functional partners, including Member Experience, Engineering, Legal, and outsourced teams
Contribute to and own organizational projects, driving process improvements
Escalate member legal concerns to the Legal/Privacy teams
Address member privacy rights and accessibility concerns
Handle escalated billing tasks
Basic knowledge of Zendesk and familiarity with similar tools
Ability to understand and summarize complex cases quickly
Outstanding analytical skills and excellent judgment
Highly flexible and adaptable, comfortable with policy and process changes
Ability to multitask and manage large volumes of emails in a fast-paced environment
Outstanding time management and prioritization skills
Quick learner and tech-savvy
Strong attention to detail
Passion for helping people
Ability to use critical thinking and logic to isolate and resolve issues
Solid understanding and background knowledge of high-severity issues with a Trust & Safety focus
Ability to handle and review disturbing content without involving personal beliefs
Bachelor degree or higher or equivalent experience
Benefits
Medical, mental health, and wellness benefits to support your overall health and well-being
100% employer match on 401k contributions up to 10% (cap at $10,000)
Employee stock purchase program to help you feel supported in your financial security
Generous PTO and 14 paid holidays so you can unplug
Annual training allowance for professional development and ERG membership opportunities and events
20 weeks of 100% paid parental leave
Fertility, adoption, and child care resources
Pet insurance and discounts
Company events where our employees get to know each other and build a sense of connection and belonging!
Company
Match Group
Match Group is a division of IAC &and online dating portfolio that comprises over forty brands around the world. It is a sub-organization of IAC.
Founded in 1995
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$700MKey Investors
Starboard Value
2025-08-06Post Ipo Debt· $700M
2024-07-15Post Ipo Equity
2015-11-18IPO
Leadership Team
Spencer Rascoff
Chief Executive Officer
Steven Bailey
Chief Financial Officer
Recent News
2025-12-30
Business Insider
2025-12-24
Company data provided by crunchbase