Snap-on ยท 1 month ago
IT Incident Manager
Richfield, OH
Full-time
Onsite
Senior Level
5+ years expSnap-on Business Solutions is a part of Snap-on Incorporated, located in Richfield, OH. They are seeking an IT Incident Manager responsible for managing incidents within the IT infrastructure, coordinating responses, and minimizing business impact while ensuring effective communication with stakeholders.
AutomotiveManufacturing
Responsibilities
Lead end-to-end management of each incident or event
Coordinate incident response efforts during the incident as well as post-incident
Keeps multiple management teams and business stakeholders aware of incident status and escalations
Lead and project manage the post-incident review utilizing tools such as 8D, 3L5Y (3 levels 5 Whys). Project manage the action items and completion of those items identified
Continually look for and recommend process improvement opportunities for implementation. Utilize the Rapid Continuous Improvement (RCI) library of resources to identify and implement improvements
Ability to work as needed on weekends and/or after-hours depending on the severity and/or time of the incident
Coordinate with the IT project manager(s) to determine timelines and resource availability for post-incident review tasks
Coordinate efforts with all of IT as well as all SBS Associates to ensure that the information assets of the Company and the commercial clients are protected at all times
Perform other duties as assigned
Qualification
Required
5+ years of experience is required
Ability to build, assemble and direct teams, proactively pursue opportunities and issues, providing the team with necessary product and IT technology information to direct the team's efforts to bottom line results
Excellent planning, project management, and implementation skills
Must thrive in a fast-paced, multi-tasking, results focused environment
Proficient with Microsoft Office Suite, especially Microsoft Project
Extensive knowledge of and technical experience with cloud hosting and services; specifically, AWS
Excellent interpersonal and communications skills and ability to collaborate with clients, technical staff, and vendors
Proven ability to communicate on a Business and IT technical level
Excellent problem solving and consultative skills
Must be a collaborator with a cheerful outlook, enthusiasm, initiative, sense of urgency, and be self-motivated
Ability to travel to remote company locations or for other business-related needs as required
Preferred
Bachelor's degree is preferred
Project Management certification is desired
Company
Snap-on
Snap-on is a global innovator, manufacturer and marketer of tools, diagnostics, equipment, software and service.
10001+ employees
H1B Sponsorship
Snap-on has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (1)
2022 (3)
2021 (5)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-02-27IPO
Leadership Team
Ben Brenton
Chief Innovation Officer
Christopher Potter
President Tool Storage
Recent News
bloomberglaw.com
2026-01-03
Business Wire
2025-11-08
2025-11-05
Company data provided by crunchbase