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NAPA Auto Parts · 1 month ago

ICR- Field Service Technician

Pittsburgh, PA, USA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

NAPA Auto Parts is seeking a Field Service Technician who will perform moderately complex customer support activities for equipment and systems products. The role involves installation, diagnostics, repair, and support for equipment at customer sites, ensuring high levels of customer satisfaction.

AutomotiveMachinery ManufacturingManufacturingRetailWholesale

Responsibilities

Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites

Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts

Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications

Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs

Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations

Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards

Provides technical support and training to customers on operational or maintenance aspects of system equipment

Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction

Performs other duties as assigned

Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis

Qualification

Hydraulic schematicsShop equipment operationTechnical supportCustomer communicationProblem resolution

Required

Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination

Ability to read hydraulic schematics

Ability to operate shop equipment safely

Excellent verbal and written communication skills

Work effectively with customers, peers and management to resolve client issues

Push/pull up to 100 pounds

Lift/carry up to 100 pounds

Lift bulky objects

Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling

Working conditions may be indoor and/or outdoor. Noise level may be loud at times