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Cypress HCM · 1 hour ago

Benefits and Leave Operations Manager

United States

Contract

Remote

Senior Level

$55.17/hr - $55.17/hr

7+ years exp

Cypress HCM is seeking a Benefits and Leave Operations Manager to enhance employee experience and optimize leave programs. The role involves collaborating with stakeholders, analyzing processes, and implementing improvements in benefits and leave administration.

Human ResourcesInformation TechnologyStaffing Agency

Growth Opportunities

Responsibilities

Collaborate with relevant stakeholders to evaluate current processes and employee experience, understand pain points, gaps, identify improvement opportunities and implement effective solutions

In partnership with the People Services and Payroll teams, analyze current administration processes to identify and implement improvements opportunities

Evaluate effectiveness of current technology solutions (including data feeds) used in current leave administration process to identify and address opportunities

Engage with vendors on leave program operations, process, and management effectiveness to identify efficiencies, integrations, and SLA changes to deliver service aligned with our strategy and values

Evaluate existing leave administration processes for compliance and consistency and work with internal and external stakeholders to make necessary adjustments

Engage with leave and TPA vendors, responding in a timely and professional manner, escalating on topics when necessary and appropriate

Serve as an escalation point for leave management related issues, raising unresolved or escalated issues to HR leadership and/or the vendor, as applicable

Maintain confidentiality of employee communications, medical documentation and files, while maintaining the accuracy, integrity, and confidentiality of sensitive company and employee data

Create and maintain accurate tracking of key metrics reporting on leaves, trends, and escalations

Develop understanding of other company benefits available to employees on leave, as well as any financial responsibilities, i.e., benefits premiums they will incur while on leave

Implement other company related leave and time-off projects as assigned

Qualification

Benefits administrationHRIS (Workday)Vendor managementGlobal statutory leave knowledgeProcess designAnalytical skillsCultural awarenessProblem-solving skillsCommunication skillsInterpersonal skillsAttention to detailAdaptabilityCreative problem solving

Required

Experience in Benefits or Human Resources demonstrating the ability to perform the role at level, typically seen with 7+ years of professional working experience

Knowledge of global statutory leave/ benefits requirements

Knowledge of global government regulations related to leave/ benefits programs, including EEOC, ADA, HIPAA, GDPR requirements

Excellent analytical, problem-solving, and decision-making abilities

Proficiency in HRIS (Workday) and benefits administration software

Excellent interpersonal interaction skills, with a customer-focused and collaborative mindset

Strong written and verbal communication skills

Experience managing vendor relationships

Experience working with vendors providing administration of leave, disability and accommodations

Strong attention to detail

Strong cultural awareness and appreciation for diverse employee backgrounds

Proficiency in process design

Adaptable and flexible, with the ability to respond to changing priorities in a fast-moving environment/ industry