Informa · 1 month ago
Campaign Fulfilment Manager
275 Grove St, Auburndale, MA 02466, USA
Full-time
Onsite
Mid Level
$42K/yr - $48K/yrInforma is a leading company in the B2B technology space, seeking a Campaign Fulfilment Manager to oversee the delivery of products from inception to completion. The role involves coordinating with various teams to ensure customer satisfaction and effective campaign management.
B2BBusiness IntelligenceEventsInformation ServicesLead GenerationMarketingPublishing
Responsibilities
Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns
Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base
Communicate with the Sales, Customer Success Managers, Product Ops teams about campaign status, performance and execution
Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email
Provide order status and performance updates to Sales Reps; and
Ensure proper revenue forecasting and recognition on a weekly basis
Setting up auto-reporting and ownership of any manual client reporting deliveries
Determine and execute campaign fulfillment strategy
QA and monitoring delivery of campaigns and optimizing where necessary
Weekly product/client reporting
Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing
Processing lead returns and maintaining system accuracy
Securing any necessary proof of delivery and processing month end close tasks
Qualification
Required
Experience working as a Customer Service Representative or Sales Administrator
Excellent oral and written communication skills
Strong organizational skills
Analytical mindset- must be able to dissect problems and make decisions using data
Extremely reliable - team player
Professional phone skills
Must have the ability to handle multiple deadlines, phone calls and projects
Must be fast thinker and be able to make decisions quickly
Computer Application literate
B.A. or B.S. degree required
Proven sales and client management abilities, preferably to the advertising and agency marketplace
Accurate data entry skills, problem solving ability and the ability to work independently
Benefits
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
Broader impact: take up to four days per year to volunteer, with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world
Company
Informa
Informa is a business intelligence, academic publishing, knowledge, and events group.
Founded in 1998
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-05-30IPO
Leadership Team
Andrew Mullins
CEO Informa Connect Division
Patrick Martell
COO
Recent News
2025-12-24
Company data provided by crunchbase