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Salem Five Bank · 1 month ago

Assistant Branch Manager I

Hamilton, MA

Full-time

Onsite

Mid Level

$59K/yr - $95K/yr

3+ years exp

Salem Five Bank is a growing regional financial services organization with over 160 years of history. The Assistant Branch Manager I role focuses on leadership and employee development, business development, and banking operations while ensuring a customer-centric environment.

BankingFinanceFinancial ServicesMortgage

Responsibilities

Ensure a customer-centric environment in which building strong relationships is a fundamental priority

Inspire and motivate team members, offer recognition and reward, and lead by example

Through tested techniques, engage in meaningful coaching sessions, both formal and informal

Identify talent, develop team members through training, regular coaching, and conducting employee performance assessments

Identify sales opportunities, deepen existing relationships, and grow Salem Five’s market share in the communities it serves

In collaboration with internal business partners, uncover needs and make referrals to cross-sell products and services such as business loans, merchant, insurance, and investment services

Establish clear performance expectations for members of the team and employ consistent sales management practices to include conducting team meetings, sharing of sales results, encouraging and managing participation in divisional campaigns, and celebrating successes

Ensure the effective use of a defined sales process to include customer needs assessment, offering solutions/closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Bank’s system of record

Have a general understanding of banking financials to include income statement and balance sheet and have the ability to manage the elements of each that are within the incumbent’s control and authority

Proficient with mobile smart phones and downloading applications. This includes the basics of texting, email and application management

Proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook)

Proficient using the Internet (mobile and desktop) to search for and locate information

Has primary responsibility for oversight of all branch operations which include, but are not limited to, overdraft management, vault management, ATM management, negotiable items, debit card issuance, account opening practices, adherence to policy and procedure, compliance requirements, the opening and closing of the office, and other such functions

Qualification

Banking financialsSales managementTeam managementMS OfficeCoachingBusiness developmentPerformance managementLeadershipTime ManagementProblem-solvingAdaptability