AVDG - GC Pro/Custom House · 1 month ago
Commercial Service Technician
Brooklyn, NY
Full-time
Onsite
Entry, Mid Level
$45/hr - $52/hr
2+ years expAVDG - GC Pro/Custom House is a premier integrator focused on redefining client experiences through advanced technology and unrivaled service. The Commercial Service Technician will be responsible for servicing and troubleshooting commercial automation systems, providing training to clients, and ensuring optimal performance of AV systems.
Information ServicesInformation TechnologyInternet
Hiring Manager
Christine Aquino Rogers
Responsibilities
Servicing and troubleshooting of commercial automation systems including distributed conference room video, audio, lighting, and shades
Provide training to clients on the use of AV systems
Engage in preventative maintenance visits to maintain client systems
Perform equipment delivery and associated responsibilities
Carry out service tasks in a timely and quality conscious manner including, but are not limited to pulling cable, install connectors, projector mounting / hanging (ceiling mounts), TV installation/de-installation
Conduct field installation of control programs (AMX/Crestron/Extron/Firmware, etc.) – upload, download, make code changes, and troubleshooting
Interface directly with clients or client representatives to determine the issue(s) and effectively communicate resolution
Provide detailed reporting at the end of each service call for record- keeping
Additional duties as assigned
Qualification
Required
Minimum 2+ years of relevant experience in the Commercial AV industry environment
Advanced computer skills with ability to navigate around PC and Mac and possess deeper understanding of Windows/Mac OS applications
Solid understanding of the pre-wire, trim, and final phases of a project, including proper use of all associated tools and job site safety
Preferred
Experience with Control systems (AMX, Crestron, Biamp, Q-Sys, Extron, Dante) is highly desirable
Familiarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone, IOS10, etc.) as they relate to daily use for interfacing with and controlling integrated networks
Benefits
Medical
Dental
Vision
401K plus company match
Mental health support
Paid sick/holiday/vacation time
Employee discount program
Tuition reimbursement options
Company
AVDG - GC Pro/Custom House
Guitar Center Business Solutions: A Symphony of Expertise AVDG • GC Pro • Custom House at Guitar Center Guitar Center Business Solutions unites three powerhouse brands—AVDG, GC Pro, and Custom House at Guitar Center—each serving a unique role in empowering professionals across the audio, video, and integration industries.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase