SailPoint · 8 hours ago
Principal Customer Success Manager - East
United States
Full-time
Hybrid
Senior Level, Lead/Staff
$135K/yr - $150K/yr
8+ years expSailPoint is a company that focuses on customer success and strategic partnerships. They are seeking a Principal Customer Success Manager who will manage high-value customer relationships, drive customer value, and mentor other team members to ensure long-term success and satisfaction.
Enterprise SoftwareIdentity ManagementRisk ManagementSoftware
Responsibilities
Own executive relationships and success planning for a portfolio of strategic accounts
Partner with customers to define success metrics, drive adoption, and ensure long-term satisfaction and retention
Act as a trusted advisor, providing insights that align our solutions with customers’ business goals
Lead cross-functional initiatives to scale best practices across the Customer Success organization
Develop frameworks, playbooks, and templates to improve customer engagement and outcomes
Represent Customer Success in product feedback loops, contributing to roadmap discussions
Coach and mentor other CSMs to build capabilities in strategic thinking, customer engagement, and influence
Serve as a role model and informal leader within the team, driving a culture of excellence and collaboration
Qualification
Required
8+ years of experience in Customer Success, Account Management, or Strategic Consulting, preferably in SaaS or enterprise software
Proven track record of managing complex, enterprise-level accounts and delivering measurable business value
Exceptional communication, relationship-building, and executive presence skills
Experience working cross-functionally with Product, Support, Sales, and Engineering teams
Demonstrated ability to lead initiatives, mentor peers, and influence at all levels of an organization
Strong business acumen and problem-solving skills
Familiarity with tools like Salesforce, Gainsight, or similar customer success platforms
Industry expertise relevant to our customer base
Benefits
Health and wellness coverage: Medical, dental, and vision insurance
Disability coverage: Short-term and long-term disability
Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
Additional life coverage options: Supplemental life insurance for employees, spouses, and children
Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
Financial security: 401(k) Savings and Investment Plan with company matching
Time off benefits: Flexible vacation policy
Holidays: 8 paid holidays annually
Sick leave
Parental support: Paid parental leave
Employee Assistance Program (EAP) and Care Counselors
Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
Health Savings Account (HSA) with employer contribution
Company
SailPoint
SailPoint is an identity and access management provider helping organizations deliver and manage user access from any device.
1001-5000 employees
H1B Sponsorship
SailPoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (35)
2023 (29)
2022 (51)
2021 (20)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$26.08MKey Investors
Thoma Bravo
2022-04-11Acquired
2017-11-16IPO
2014-12-25Series Unknown· $0.25M
Leadership Team
Mark McClain
CEO & Founder
Brian Carolan
Chief Financial Officer (CFO)
Recent News
2025-12-20
2025-12-18
2025-12-18
Company data provided by crunchbase