SailPoint · 2 hours ago
Sr. Customer Success Manager - Central
United States
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $130K/yr
5+ years expSailPoint is seeking a Senior Customer Success Manager to manage a portfolio of high-value customers, helping them achieve measurable business outcomes while driving product adoption and satisfaction. The role requires strategic engagement and collaboration with internal teams to ensure customer retention and growth by aligning solutions to evolving business needs.
Enterprise SoftwareIdentity ManagementRisk ManagementSoftware
Responsibilities
Own day-to-day relationships and success planning for a portfolio of strategic or high-impact accounts
Collaborate with customers to define goals, success metrics, drive adoption plans and ensure long-term satisfaction and retention
Drive product adoption and identify opportunities for value expansion and renewal
Act as a trusted advisor to customers, connecting their objectives with our product capabilities
Partner with internal teams (Sales, Product, Support) to advocate for customer needs
Deliver regular business reviews, and success plans
Identify and mitigate risks proactively, ensuring customer satisfaction and retention
Leverage and contribute to customer success playbooks and templates
Share feedback with internal teams to help improve products, services, and customer experience
Identify patterns across accounts to suggest scalable improvements or new approaches
Qualification
Required
5–7+ years of experience in Customer Success, Account Management, or related roles in SaaS or enterprise software
Proven ability to manage complex customer relationships and deliver results
Strong communication and relationship-building skills, with an ability to influence across different roles and levels
Experience working cross-functionally with Sales, Support, and Product teams
Familiarity with tools such as Salesforce, Gainsight, or other CSM platforms
Industry expertise relevant to our customer base
Strong organizational and time-management skills; able to manage multiple priorities effectively
Preferred
Candidates located in CST time zone are preferred to manage Central accounts
Benefits
Health and wellness coverage: Medical, dental, and vision insurance
Disability coverage: Short-term and long-term disability
Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
Additional life coverage options: Supplemental life insurance for employees, spouses, and children
Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
Financial security: 401(k) Savings and Investment Plan with company matching
Time off benefits: Flexible vacation policy
Holidays: 8 paid holidays annually
Sick leave
Parental support: Paid parental leave
Employee Assistance Program (EAP) and Care Counselors
Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
Health Savings Account (HSA) with employer contribution
Company
SailPoint
SailPoint is an identity and access management provider helping organizations deliver and manage user access from any device.
1001-5000 employees
H1B Sponsorship
SailPoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (35)
2023 (29)
2022 (51)
2021 (20)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$26.08MKey Investors
Thoma Bravo
2022-04-11Acquired
2017-11-16IPO
2014-12-25Series Unknown· $0.25M
Leadership Team
Mark McClain
CEO & Founder
Brian Carolan
Chief Financial Officer (CFO)
Recent News
2025-12-20
2025-12-18
2025-12-18
Company data provided by crunchbase