Amtrak · 5 hours ago
PASSENGER CONDUCTOR TRAINEE - 90351171 - St Cloud, MN
St Cloud, MN
Full-time
Onsite
Entry Level
$24.38/hr - $24.38/hr
2+ years expAmtrak is a leading transportation company connecting businesses and communities across the United States. The Passenger Conductor Trainee will assist in the safe movement of trains, ensuring customer service and safety for all passengers, while undergoing extensive training and on-the-job instruction.
Service IndustrySoftwareTourismTravel
Responsibilities
Works a variety of hours within a 24/7 transportation environment
Assists the Conductor in the safe movement of trains by adhering to applicable operating rules/practices
Assists the Conductor in the oversight of all on-train employees in service delivery by adhering to the Corporation's service standards
Ensures all revenue documents (cash, credit card receipts, proof of payment) are collected/verified in accordance with designated tariffs
Ensures safety of passengers and crew by adhering to safety rules
Thinks and functions independently utilizing clear and effective verbal communication skills to interact with passengers, crew members, and others jointly responsible for safe and efficient train movements and customer service
Works in either a passenger or non-passenger operation (including yard duty and work trains)
Secures movement orders and ensures clear understanding by operating crew
Ensures pre-determined service requests are understood and carried out
Maintains understanding of operating characteristics and practices including physical characteristics, safety rules, air brake rules, electrical instructions, equipment trouble-shooting practices, and emergency procedures
Physically moves between and around train cars manipulating and lifting heavy air hoses and electrical cables
Safely rides the side of train equipment, getting on and off equipment, as required
Assists the Conductor in submission of various reports to record movement delays, unusual occurrences, passenger inconveniences, and mechanical defects
Assists in boarding and detraining of passengers, baggage, express shipments
Makes customer service announcements
Provides information about train service to include passenger connections
Makes special arrangements in case of service failure
Ensures safe and orderly passenger conduct
Must demonstrate an understanding of what makes up the elements of quality customer service
Must be able to interact and communicate professionally with passengers and co-workers under all types of circumstances
Must demonstrate a demeanor and well-groomed appearance that conveys to passengers a sense of competence and complete professionalism
Must understand and totally comply with Amtrak’s Uniform & Grooming Standards when engaged in performing passenger service
Qualification
Required
Some work experience exhibiting responsibility, initiative, and other leadership characteristics
Two years of full-time verifiable work history OR 2 years of full-time verifiable college work OR a combination of the two, equating a total of 2 years
Satisfactory attendance and safe work record
Must have a current valid driver's license
Must live within 2 hours of Crew Base
Applicants for this position will be expected to lift 50lbs and meet the criteria for vision, color vision, and hearing set forth by the Federal Railroad Administration (FRA) in 49 CFR 242
Must have excellent verbal and written communication skills
Preferred
Some leadership/supervisory experience
Some experience in a customer service role that includes cash handling, as well as a work history demonstrating the ability to adapt to variable work hours
Some mechanical experience/knowledge
Benefits
Health, dental and vision plans
Wellness programs
Flexible spending accounts
401K retirement plan
Life insurance
Paid time off
Reimbursement of education
Public Service Loan Forgiveness eligibility
Railroad Retirement sickness and retirement benefits
Rail pass privileges
Company
Amtrak
Amtrak is a provider of intercity passenger rail services across the country, connecting major cities and regions.
10001+ employees
H1B Sponsorship
Amtrak has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (40)
2023 (50)
2022 (52)
2021 (42)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$125.7MKey Investors
Federal Railroad AdministrationU.S. Department of Transportation
2024-09-03Grant· $63.9M
2023-09-25Grant· $8.8M
2022-08-18Grant· $45M
Leadership Team
John McSorley
Director of Critical Infrastructure Protection
Recent News
2025-12-24
Business Insider
2025-12-18
2025-12-18
Company data provided by crunchbase