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University of Missouri-Columbia · 9 hours ago

Patient Service Representative

Columbia, MO

Full-time

Onsite

New Grad, Entry Level

$15/hr - $23.32/hr

0+ years exp

The University of Missouri-Columbia's Student Health Center is seeking a Patient Service Representative to provide high-quality, accessible health services to students. The role involves greeting patients, managing appointments, and ensuring a smooth check-in and check-out process while collaborating with healthcare providers and addressing patient needs.

Education

Diversity & Inclusion

H1B Sponsor Likely

Responsibilities

Greeting patients and visitors

Working the registration desk

Arriving patients

Updating demographics

Loading insurance

Accepting copayments

Performing data entry

Scheduling appointments

Assisting patients during checkout after provider visits

Scheduling follow-ups with SHC when needed

Coordinating referrals to outside providers

Notifying providers when a patient has no-showed

Updating the scheduling system accordingly

Contacting patients whose appointments must be rescheduled due to provider schedule changes

Collecting payments for students needing rabies titers or a second STI screen

Managing after-hours nursing reports

Answering the main phone line

Helping cover other PSR positions

Cross-training to assist in other areas of our center and may help with off-site events

Collaborating with patients, families, and/or staff to address and resolve any issues that arise during the visit

Communicating any expected delays to patients and ancillary service departments

Greeting and escorting patients

Answering the phone system

Handling and/or directing calls to the appropriate area

Placing calls as requested by the supervisor

Maintaining the general appearance of the waiting room, reception area, and offices

Validating patient demographics, insurance, pre-certification, prior authorization, and referrals

Accurately managing copay collections

Performing patient check-in and check-out, batching, scheduling, bumping, cancelling, and marking no-shows

Effectively utilizing computer applications

Qualification

Customer servicePatient registrationMedical terminologyData entryCommunication skills

Required

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired

Six (6) months of experience with frontline customer service and guest relations duties and skills

Preferred

Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred

Benefits

Medical, dental and vision plans

Retirement

Paid time off

Short- and long-term disability

Paid parental leave

Paid caregiver leave

Educational fee discounts for all four UM System campuses

Company

University of Missouri-Columbia

We are Mizzou! Our distinct mission, as Missouri's only state-supported member of the Association of American Universities, is to provide all Missourians the benefits of a world-class research university.

Founded in 2011

Columbia, Missouri, USA

10001+ employees

http://business.missouri.edu/allen-angel-capital-education-program

H1B Sponsorship

University of Missouri-Columbia has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (195)

2024 (220)

2023 (150)

2022 (115)

2021 (115)

2020 (131)