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Cleveland Guardians · 7 hours ago

Retail Operations Internship

Cleveland, OH

Internship

Onsite

Intern

$14.30/hr - $14.30/hr

Cleveland Guardians are committed to uniting and inspiring the city through the power of team. They are seeking service-minded individuals for a seasonal part-time internship to assist and learn the daily operations of the Merchandise Department, providing opportunities for career development and hands-on experience in retail operations.

BaseballOutdoorsSports

Culture & Values

Responsibilities

Deliver outstanding customer service by employing the START and HEART service model, incorporating suggestive selling techniques

Uphold the “Image of Champions” to maximize sales potential and ensure fan satisfaction

Strive towards achieving daily sales targets at both an individual and location level

Maintain a consistently positive attitude in the workplace, aligning with the best interests of the business

Engage in training sessions focused on fan-centric customer service while actively promoting a positive image of the Cleveland Guardians organization

Collaborate with the Supervisor to ensure that the location adheres to company visual merchandising standards

Coordinate with the Supervisor to organize backstock and storage rooms according to company guidelines

Communicate merchandise needs and ideas to management and buying team

Support the daily maintenance and smooth operation of assigned location

Participate in training sessions to proficiently operate POS systems

Adhere to all loss prevention standards established by the Ballpark Retail management team to safeguard company assets

Promptly report any violations of loss prevention policies to the Retail Ballpark management team

Partner with the Supervisor to ensure the timely completion of shipments, accurate cycle counts, and successful execution of all business initiatives for the assigned location

Actively participates in all communication channels regarding policies, procedures, and other relevant information

Demonstrate comprehensive knowledge of all standards and the ability to manage the location in the absence of the Supervisor

Assume additional responsibilities as directed by Retail Ballpark management team

Qualification

Customer serviceSales experiencePOS systemsInterpersonal skillsTeam collaboration

Required

Capability to frequently bend, stoop, reach, and lift

Must be at least 18 years old

Demonstrated ability to adhere to all organizational Health & Safety protocols

Available to work a minimum of 55 out of 81 home games (65%) during the months of April through October

Available to work 100% of Jewel Events and Post Season Games

Work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays

Expected to work throughout the entirety of the baseball season including working around school schedule in Spring/Fall semesters

Work long and irregular hours including nights, weekends, and all holidays during the baseball season

Attend all required trainings and daily briefings, as directed

Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers

Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public

Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment

Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark

Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment

Ability to act according to the organizational values and service excellence at all times

Willingness to work extended days and hours, including holidays and weekends

Willingness to adhere to all Major League Baseball and Club policies

Preferred

Previous sales, customer service, and or register experience preferred

Company

Cleveland Guardians

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The Cleveland Guardians, established in 1901 as one of the four Charter members of the American League, is an organization dedicated to creating memories, connecting generations, and celebrating families.

Founded in 1901